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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

lundon44
I plan to stick around

What if you already have a share everything plan?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

nickf
I plan to stick around

@germain18_2006 wrote:

@JeromeM wrote:

@germain18_2006 wrote:

@Japetto wrote:
Nice. It was a little different earlier. Now they need to update their price from $359

The hack Rogers is charging $10 more on the phone than Bell.  Not a big deal but still....


They probably do that because Rogers includes a SIM and Bell charges $10 for their SIM?


I hope so. 

And just to let everyone know, the Samsung Store in Mississauga won't have the OEM accessories until at least the 19th as they told me.  And no pre-orders.


As in no pre-orders on the accessories or the actual unlocked phone?

Btw, what are some nice OEM accessories for the Note 7?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

lundon44
I plan to stick around

Accessories can be viewed here: http://www.samsung.com/global/galaxy/galaxy-note7/accessories/

 

I don't have a Samsung store downtown Toronto. Rather not travel all the way to Mississauga for a case. I assume the Rogers store will carry some of these. Probably Best Buy too. 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around

@nickf wrote:

@germain18_2006 wrote:

@JeromeM wrote:

@germain18_2006 wrote:

@Japetto wrote:
Nice. It was a little different earlier. Now they need to update their price from $359

The hack Rogers is charging $10 more on the phone than Bell.  Not a big deal but still....


They probably do that because Rogers includes a SIM and Bell charges $10 for their SIM?


I hope so. 

And just to let everyone know, the Samsung Store in Mississauga won't have the OEM accessories until at least the 19th as they told me.  And no pre-orders.


As in no pre-orders on the accessories or the actual unlocked phone?

Btw, what are some nice OEM accessories for the Note 7?


Since the Note7 don't have removeable battery anymore, I paticular like the Back Pack since it's wireless charging on the move. Let me know if you see it anywhere soon...I don't want to go to Mississauga as well 😄

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around
Has anyone heard or seen the price of the battery pack?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
The one for S7 I saw online said $90 not sure USD or CAD, so I'll assumed the one for Note 7 will be less than CAD150

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

Unfortunately the prices haven't been released yet for that. Contact Samsung Canada on their Facebook or call them and see.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @lundon44

Then you are fine with that plan. Again this means anyone who has that is fine and anyone who doesnt have a share everything plan needs one in order to qualify.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around

@wpd1 wrote:
Has anyone heard or seen the price of the battery pack?


ScreenHunter_02 Aug. 03 14.22.jpg

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

poetic1743
I plan to stick around

@Meowmix wrote:
Hello @lundon44

Then you are fine with that plan. Again this means anyone who has that is fine and anyone who doesnt have a share everything plan needs one in order to qualify.

So like I was mentioning previously, my plan is better then the shared everything plan I've had it for years, but it is not a shared everything plan. If I buy the phone outright will I still get the freebies or do I have to switch my current plan to a shared everything?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

pat1977777
I plan to stick around

Hi Meowmix,

 

I'm currently on a 5 year old corp plan and im due to renew, i've been told need to upgrade to the share everything plans if I want promotional princing. I'm currently eligible for a 35% discount with my company my plan wich ends up being approx the same monthly price!

 

I like the promotions offered at bestbuy (card + charger) is bestbuy able to process upgrades for corp accounts?

 

I've been told that I should change my plan to a share everything plan, then upgrade phone, then apply 35% discount! or maybe I can change plan now, and apply 35% discount, then upgrade to note 7, not sure! and can bestbuy even process this?

 

what do you suggest?

 

Thanks for your help

 

 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @poetic1743

You will still get the freebies as ur plan is better then the ones on the market. I have a plan that retentions gave me last year but it qualifies for any upgrades that are done on my account. Any plans that retentions gives u or special plan always bypass that.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @pat1977777

Unfortunately no. Best Buy does not do any upgrade or activations for business or corporate customers. You will need to go to a Rogers store which can do that. Best buy isn't allowed to access those accounts on any carrier.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

zerothree
I plan to stick around

"Unfortunately no. Best Buy does not do any upgrade or activations for business or corporate customers. You will need to go to a Rogers store which can do that. Best buy isn't allowed to access those accounts on any carrier."

 

Unless I have been incorrectly informed by my local Rogers store, Rogers stores are also not able to access Corp accounts. How is this convenient for a Corp customer? How can I even get a trade-in credit if I cannot do my renewal in store? This is a definite inconvenience to the customer that wants to walk into a store.

 

An account should be an account regardless of its classification and should be treated equally - whether its an in market plan or corp plan or retention plan the charges or perks per account may vary but they should be treated the same.

 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @zerothree

There are some Rogers Authorized stores which can do the upgrade or new activation for any corporate or business customers. Only a few can though.

You would need to bring this up to ur business rep when calling Rogers to be honest. Its been like this for years. For one its the security on those accounts which are not allowed to be handled by normal joes like some teenager in a Rogers or Best Buy store. Second u guys have different levels of upgrading, pricing, plans then regular customers. That's how they see it

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

poetic1743
I plan to stick around

When will they be shipping the phone?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @poetic1743

They will be shipping the phone a day or two days before the launch happens m Please be advised that if u are a high number and they don't get that many devices, u will have to wait until a day or so after launch to get this.. They have said this many times for years and it does tend to happen. All shipments do not go to the reservation. Although they do put most of it towards it, they put aside for stores, call centers, business and corporate customers.. So i am sure all if us will get it at launch, just wanted to make that statement.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

poetic1743
I plan to stick around

when is the launch?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around

@Meowmix wrote:
Hello @poetic1743

They will be shipping the phone a day or two days before the launch happens m Please be advised that if u are a high number and they don't get that many devices, u will have to wait until a day or so after launch to get this.. They have said this many times for years and it does tend to happen. All shipments do not go to the reservation. Although they do put most of it towards it, they put aside for stores, call centers, business and corporate customers.. So i am sure all if us will get it at launch, just wanted to make that statement.

I'm number 6 and had them send to Rogers Plus may be a little better chance to get it at launch I assume?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @poetic1743

August 19th

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006

Yes. You should get urs at launch.