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Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor

Hey everyone!!

Once again its the time of the year that Samsung announces their new Note line up. I am happy to announce that Samsung this afternoon announced the Samsung Galaxy Note 7!. The device seem to have amazing specs! Including memory SD card slot, water resistant and most of all, curved screens on both side for the Note Series and Iris scanner!



1). Once Rogers has announce when they will add the Samsung Galaxy Note 7 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Samsung Note 7 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help:)

3,031 REPLIES 3,031

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

wpd1
I plan to stick around

As I said earlier, Bell is new and improved and Rogers is old and lousy.  Rogers could barely get the reservation up and running, let alone offer any information on the device. Give it a day or two for the executives to get offthe golf course and inform their people. 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

poetic1743
I plan to stick around

I'm sure Rogers will have freebies most likely similar to Bell its just Rogers is always behind, we'll probably find out next week or when they actually promote the note 7 on their site

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around

It would be disappointing for a Rogers not to have those same or equally as good offerings compared to Bell. 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @wpd1

I am sure you have seen this with other reservations. Rogers doesn't release information on the device or price until a couple days or day before launch. That's what they usually do. It's been like that since 2012 when they started this.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @JeromeM

Rogers might offer something but has to secure it from Samsung first. Guys remember this is a freebie done by Samsung, they can choose which carrier gives freebies and which ones won't. It all comes down to prior orders, reservations and deals. Maybe Bell got a better deal and that's that? We won't know until they announce something.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006

The online reps and over the phone reps don't know much unless they are told about it. So since they have no clue about those deals, they haven't been told anything as of yet.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

jkffghjfghjfgjh
I plan to stick around
I reserved mine just now in silver. Says I'm 12th....

Now I can't be the 12th person to reserve it. Am I the 12th person at this particular store? Or how does this work?

***EDIT***

Oh wow. So I read over the original post. I'm number 12 in Canada! Guess no one likes Silver.... I'm sick of black phones (Note 1 - 4) our current Note 5's have a blue back but it's pretty dark so it looks black hence the silver choice this time around. The coral blue is a bit much for me.

Can't wait!!!! My 6th Note!!! (technically 7th cause I went through two Note 2's due to breaking one) hope it's not as disappointing as the Note 5 was!

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hey guys!

Everyone was curious on what promotions Rogers would do with the Note 7 and Rogers did deliver. Here is the promotion with the Note 7.

" For: New and existing customers

Reserve and purchase a Samsung Galaxy Note7 on select Share EverythingTM plans and get a FREE 64GB Samsung MicroSD card.1

Plus, get a FREE Samsung Level Box Pro or Gear Fit2.1"

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around

@Meowmix

 

I saw that this morning, great news! One weird thing is on the Rogers main page it shows the Note 7 starting at $359 but then when you click it's $559......i almost fell over at the $359 price that would have been awesome! 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @JeromeM

I noticed that too, but I guess it's a typo which normally happens. Happened with the iPhone 6 lol.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

JeromeM
I plan to stick around

@Meowmix

 

Too bad we can't buy right now at that lower price lol

 

I wonder if S7 Edge will go on promo or Note 5 even. 

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

jeneric28
I plan to stick around

does that mean reservation is now open?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @jeneric28

The reservation system was open since yesterday. Unfortunately I can't get I'm the actual page as it shows " We are currently experiencing problems accessing your account and it cannot be updated at this time. Please try again later. We apologize for any inconvenience." for all my accounts but i have seen many report back here that they are open

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @JeromeM

Right? Lol i would so do it haha.

I do believe they will lower the prices on both of those devices but we shall see.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

dustmills
I've been here awhile

What do you think the chances are that the stores will have demo units today? I want to pre-order, but I also want to see the colours first. 😕

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @dustmills

Stores won't have demo units for another couple of days or a week.. So no point of thinking the stores will have demos today. All carriers and stores take a couple of days or a week or so to get demos

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

jeneric28
I plan to stick around
@jkffghjfghjfgjh

i just called and she said she can't reserve it as it's not in the system yet....

this was small business... i wonder if it's different

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

germain18_2006
I plan to stick around
It didn't tell us how do we claim the speaker/watch ?

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @jeneric28

You have been reserving for so long, I thought u would have known by now lol. Yes it different on the business reservations then regular ones.

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

jeneric28
I plan to stick around
@dustmills
the only colour you cannot see is the coral blue... the black onxy is the same as the S7 as well as the titanium silver is in the s7 and the note 5 (only on bell)

Re: Samsung Galaxy Note 7 Reservation numbers / Questions

Meowmix
I'm a trusted advisor
Hello @germain18_2006

Most likely the same way. Usually with Rogers they ship the free gift with the device at the store but it seems since ur getting either or, u might have to send it into Samsung and they ship it to u.