Samsung Galaxy Note 7 Replacement Program

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Retired Moderator RogersRoland
Retired Moderator
Posts: 686

Samsung Galaxy Note 7 Replacement Program

Hey Community, 

 

After being notified by Samsung that they have stopped selling the Galaxy Note 7 due to reported safety issues, we immediately suspended shipments and sales of the device in all our stores and through our website. Samsung is working on a replacement program and we’ll continue to work with them to ensure the process is seamless for our customers. In the meantime, customers can visit their nearest Rogers store to exchange their Note 7 or get a loaner device.

 

For discussion, please continue to post them in @Meowmix's Samsung Galaxy Note 7 Reservation numbers / Questions thread here.

 

Stay tuned to this thread for updates on the Samsung Note 7 Replacement program.

 

 

RogersRoland

Retired Moderator RogersRoland
Retired Moderator
Posts: 686

Re: Samsung Galaxy Note 7 Replacement Program

Samsung has issued a product recall on the Note7 and are advising all Note7 users to power down their device and stop use immediately due to battery cell issues. Please see more info on Samsung's Note7 Product Replacement at http://CanadaNote7exchange.expertinquiry.com

 

Replacement Options:

 

Direct Exchange through Samsung

Impacted customers can now register their device at CanadaNote7exchange.expertinquiry.com for a direct exchange through Samsung. Samsung will process an exchange and send the customer a replacement device, as well as a return kit for their current device.

 

Replacement through Rogers Retail Store

Impacted customers can visit a Rogers Retail Store and we will send off the affected Samsung Galaxy Note7 to the authorized Samsung repair facility. Once Samsung provides a replacement device, the replacement will be shipped to the store and you will be contacted to arrange a pick-up.

 

Exchange for Comparable Device

For Samsung Galaxy Note7 devices purchased on or before September 2, we are offering the option to exchange their Note7 for a different device of their choice (e.g. Samsung Galaxy S7 Edge). Customers are to return to their point of purchase for this option.

 

Community Manager (Retired) RogersMargaret
Community Manager (Retired)
Posts: 278

Re: Samsung Galaxy Note 7 Replacement Program

Hi Community,

 

Thanks for your patience while we gathered details regarding this situation.

 

Here's what you need to know:

 

1.  Please power down the device and stop use immediately.

 

2.  You will receive a $100 credit if you exchange for a Samsung Galaxy S7 or S7 edge device.  Alternatively, you will receive a $25 credit if you exchange for a device OTHER THAN an S7 or S7 edge.  These two credits cannot be combined.

 

3.  If you purchased your Note7 from a Rogers store, please return the device, all accessories and packaging to the point of purchase for exchange/return.

 

4.  If you purchased your Note 7 from rogers.com, please call us (1-888-764-3771) for exchange/return. 

 

Please continue to discuss in the Samsung Galaxy Note 7 Reservation numbers / Questions thread here.

 

Retired Moderator RogersRoland
Retired Moderator
Posts: 686

Re: Samsung Galaxy Note 7 Replacement Program

Hello Community,

 

On December 7, 2016, Samsung Canada released an update on the Return and Exchange of Note 7 Devices. 

 

" As part of our commitment to ongoing safety, Samsung Canada would like to make our customers aware of our plans to deactivate service for remaining Note7 devices in the Canadian market...

 

"Functional limitations, including a limitation on the battery charge, Wi-Fi and Bluetooth disablement will be implemented as early as December 12th, 2016. Effective December 15th, 2016, customers still using the Note7 will no longer be able to connect to any Canadian mobile network services to make calls, use data or send text messages."

 

We are urging all remaining Note 7 users to return their device to their point of purchase. 

 

To read the full announcement, please visit Samsung Canada HERE.

 

 

RogersRoland

 

**12/14/2016**

Block is on hold until further notice. Users are still obliged to return their device to their point of purchase. 

 

Retired Moderator RogersRoland
Retired Moderator
Posts: 686

Re: Samsung Galaxy Note 7 Replacement Program

Hey Community,

 

Still need to return your Note 7?

 

You have until January 31, 2016 to do so and to take advantage of the credit offer. Visit the Rogers store where you purchased the device or if it was purchased on Rogers.com or over the phone, call us at 1-877-224-9832 before January 31. After that date, please contact Samsung directly at 1 800 SAMSUNG (1-800-726-7864) for further assistance.

 

 

RogersRoland