Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

Hello @rjwilkin

Nothing is stopping you. You have the right to cancel the reservation & get it at your local Rogers store or Best buy store BUT you won't get the free wireless charging pad. That is the only thing. Other then that, nothing else.

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I Plan to Stick Around
Posts: 29

Re: Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

So I called the local Roger store where my reserved Note 5 is supposed to be delivered and they received stock however they did not get the reserved units... The conversation felt like a Seinfeld episode where I was asking what's the point of getting the reserved unit if the non reserved unit is there 1st lol... one good point the sales rep made was that only the online orders get the free charger so if I go to pickup a Note 5 today I don't get the charger (which I want obviously!)... another incentive they are offering is $50 off when you bring in any device on trade as long as it turns on... I have my old Note 1 sitting in a closet at home which I will bring in... He thinks the reserved units will arrive either tomorrow or early next week...

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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy Note 5 / S6 edge + Reservatio​n numbers / Questions

Hello @Andre_Avigdor

That is correct. Most of the times Rogers ships out devices Friday nights & delivers them to the store Saturdays. This COULD happen tonight or early next week it will come. This does happen with every reservation ( those time frames)

AS for the reason, we all said in on here & so did the rep. Its ultimately your choice on which way u go. I would stick to waiting & get the free wireless charger if u have a working phone.

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I've Been Here Awhile
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Re: Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

That's really dumb. What was the point of reserving then.

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I'm a Trusted Advisor
Posts: 32,019

Re: Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

Hello @rjwilkin

Many points but again at this situation its not making anything good. With other reservations the first 100-200 had theirs shipped out or even more. The Note 4-5 had this issue only. ( Mind you the Apple iPhone 6 / 6+ had this issue too but that was due to Apple.)

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Posts: 32,019

Re: Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

Hello @rawr4444

The reservations are quite often shipped before the release date to the stores but it seems like there was a issue with this one here.

There is no way of finding out whats going on sadly. No one has had their device shipped & i know a few with Bell are still waiting as well with their pre orders.

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I Plan to Stick Around
Posts: 19

Re: Samsung Galaxy Note 5 / S6 edge + Reservatio​n numbers / Questions

anyone know for the free wireless charger with the online reservation, is it the new fast wireless charging pad, or is it the older wireless charging pad they had for the S6?

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I Plan to Stick Around
Posts: 75

Re: Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

The way Rogers positioned this entire system is faulty

 

They are now using the entire wireless charger thing as appeasement for all of us who are angry about not getting their devices on launch day. They should have been upfront with the promotion.

 

RESERVE YOUR NOTE 5 EARLY, GET IT AFTER LAUNCH DAY (EXACT DATE UNKNOWN), BUT YOU'LL GET A WIRELESS CHARGER FOR FREE!

 

not:

 

RESERVE YOUR NOTE 5 EARLY, PAY US A 40 DOLLAR RESEVATION FEE. GO ON BELIEVING THAT YOU MIGHT BE THE FIRST TO HAVE IT. WHOOPS, HA HA, OTHER PEPOPLE CAN WALK IN AND BUY IT BEFORE YOU CAN!  WE'RE GOING BLAME SAMSUNG, AND TAKE NO ACCOUNTABILITY THAT WE DECIEVED YOU, BUT STOP YOUR WHINNING YOU ARE GETTING A WIRELESS CHARGER THAT HE DIDN'T.

 

 

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Re: Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

Hello @Babukb2

In order to use the fast charging u need to plug in the Fast adapting all charger on it & it will fast charge it for u.

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Posts: 32,019

Re: Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

Hello @jkffghjfghjfgjh

They did post that in the start but many failed to read the fine print & the Rogers Reservation FAQ which is not Rogers fault as every customer knew to read those... Many do not read them so its not really Rogers fault if customers fail to read it.

I do agree Rogers should atleast say something instead of being silent but there isn't much the mods can say unless they get something from the office.

The Wireless charging unit was free for the S6 but this didnt happen. The iPhone 6 had a free wireless charger but this didnt happen. The S5 had a Suretap $50 pre loaded mastercard but this didn't happen. They aren't using this because of the problems.

 

Again if u want the device, you are free to go get it at ur local store but the wireless charging unit is stopping u it seems. I agree that the resevation system has its flaws but looking at Bell, they are doing the same to their customers today. So who knows what is truly going on