Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

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I Plan to Stick Around
Posts: 29

Re: Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

The store called and my Note 5 with the wireless charger arrived!!!
Rogers Employee ShakTiburon
Rogers Employee
Posts: 992

Re: Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

@Patthe - Well given that I haven't even got to the store yet. No.
😞 I wish they have it though...
Rogers Employee ShakTiburon
Rogers Employee
Posts: 992

Re: Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

@Andre_Avigdor

Yay We are the New Batch of Happy People!!!
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I Plan to Stick Around
Posts: 51

Re: Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

For those wondering, my store called and indicated that my reserved phone had arrived but advised that unfortunately I wouldn't be able to receive the wireless charger since I opted to get my phone on Monday instead of waiting for the reservation to arrive.

I was hoping that wouldn't happen but I kind of expected it. Life goes on I guess.
Rogers Employee ShakTiburon
Rogers Employee
Posts: 992

Re: Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

That... seems weird.
Technically speaking... wouldn't you be able to return the phone and get the reserved one? That makes no sense to me...
but then again, I don't know the store policy.

You could however, speak to the manager and request an exception to be made. Since you did reserve it, and it did come for you under your name.
This is my opinion, I don't know how they will work that out...
But sounds silly, especially if you are under 15 days buyer's remorse - they can usually override it. Your expectation is correct however, and per standard policy that would be the case. If you speak to the manager, and say "sure, let me return this phone, and i'll get that one" which is the SAME PHONE - usually the manager would see the silly logic behind it and override it instead... unless they track IMEI for the reservation with the charger...

I have had this before, because some store agent sold the reserved phone (that was under my name) to some customer, as a mistake... the manager got my SureTap $50 mastercard on another phone instead (same model).

Just... a thought.

I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

Hello @ShakTiburon

You could but if you are within the 15 days / 30 minute rule. The store can process the return back & sell the reservation model to the customer afterwards.

Most of the times i would say 98% of the times the stores & store managers will NOT do that as its the customers responsibility to wait for their reservation if they want the free product with it. The store manager can do it but it can only happen when the upgrade goes through. Again most of the times you will get told " No" as you already did ur upgrade with store stock.

In all they do not want to do it because for one it takes time to process the return & the resell the reservation one just for a free gift that the customer was aware & could have waited. That is how they see it thus why they do not do it. They rather give u a small discount on the product & u buy it instead or they will say they can not do anything. 

Rogers Employee ShakTiburon
Rogers Employee
Posts: 992

Re: Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

@Meowmix I guess it was different for a virtual giftcard/mastercard
but It was also tied to my account so I guess it was an easier process to do so.
The WirelessCharger however, is NOT a store stock - so I also think the exception could be made.

Then again, you work in retail so you definitely would know more about this.

But I believe it can be done, as an exception. Not as a procedure.
Hence why I clarified that in the above post.

but as @JoshuaAustin stated, Life Goes On.

If he is okay with not getting it, then no worries. Only if he wanted to, he could speak with the manager.

Store reps don't have the authority to provide that, end of the day, Reservation was made...

Moving on... -__-" I got a call saying "My Wireless Charger is ready"

But not my phone. Does that mean I can go pick up my Charger and wait for the reservation phone to come? That sound kind of silly no? How do they track this stuff? lol
( That question was directed to you @Meowmix lol)
I Plan to Stick Around
Posts: 288

Re: Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

That's just pure evil...... I on the other hand, walked into my Rogers store this afternoon and they readily provided the charger for free. I upgraded to the Note 5 last weekend before my reservation showed up and worked  things out with the manager that when the reservation showed up, they would give me the charager, and today, they were true to their word.

 

As @Meowmix stated, if they want to be sticklers, you can return the phone under buyers remorse as long as you are under 30 minutes ( you're still under the 15 days ) and pickup your reserved phone with the free charger. It's ridiculous for the store to make you do that but it is a way for you to get what you want.

 

From a system perspective, the store manager completed the transaction is less than 30 seconds so I don't see why any other store can't do the same.

 

Some people were just born really uptight !

I'm a Trusted Advisor
Posts: 32,015

Re: Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

Hello @wpd & @ShakTiburon

I seen their point as i do work in retail & I do see the customers point as well. The process to return something takes 20 minutes or so. Then in order to do a upgrade the system needs a few minutes to let the upgrade option return. That is when the rep / store manager can do it. Each store has their own methods on how to do it but most are told not do to it as this is supposed to be a reservation gift right? That is how they see it.

It all depends on who you speak to & if they are willing to do it for you.
I Plan to Stick Around
Posts: 288

Re: Samsung Galaxy Note 5 / S6 edge + Reservation numbers / Questions

@Meowmix@ShakTiburon, it's like everything else in this world, you need to develop relationships with people that you deal with regularly and they will look after you. If you're nobody to them, they won't put the effort into making you happy. " Stick to the script " relationships is what I call them. Invest in these types of relationships and they will look after you.