That... seems weird.
Technically speaking... wouldn't you be able to return the phone and get the reserved one? That makes no sense to me...
but then again, I don't know the store policy.
You could however, speak to the manager and request an exception to be made. Since you did reserve it, and it did come for you under your name.
This is my opinion, I don't know how they will work that out...
But sounds silly, especially if you are under 15 days buyer's remorse - they can usually override it. Your expectation is correct however, and per standard policy that would be the case. If you speak to the manager, and say "sure, let me return this phone, and i'll get that one" which is the SAME PHONE - usually the manager would see the silly logic behind it and override it instead... unless they track IMEI for the reservation with the charger...
I have had this before, because some store agent sold the reserved phone (that was under my name) to some customer, as a mistake... the manager got my SureTap $50 mastercard on another phone instead (same model).
Just... a thought.
You could but if you are within the 15 days / 30 minute rule. The store can process the return back & sell the reservation model to the customer afterwards.
Most of the times i would say 98% of the times the stores & store managers will NOT do that as its the customers responsibility to wait for their reservation if they want the free product with it. The store manager can do it but it can only happen when the upgrade goes through. Again most of the times you will get told " No" as you already did ur upgrade with store stock.
In all they do not want to do it because for one it takes time to process the return & the resell the reservation one just for a free gift that the customer was aware & could have waited. That is how they see it thus why they do not do it. They rather give u a small discount on the product & u buy it instead or they will say they can not do anything.
That's just pure evil...... I on the other hand, walked into my Rogers store this afternoon and they readily provided the charger for free. I upgraded to the Note 5 last weekend before my reservation showed up and worked things out with the manager that when the reservation showed up, they would give me the charager, and today, they were true to their word.
As @Meowmix stated, if they want to be sticklers, you can return the phone under buyers remorse as long as you are under 30 minutes ( you're still under the 15 days ) and pickup your reserved phone with the free charger. It's ridiculous for the store to make you do that but it is a way for you to get what you want.
From a system perspective, the store manager completed the transaction is less than 30 seconds so I don't see why any other store can't do the same.
Some people were just born really uptight !
@Meowmix@ShakTiburon, it's like everything else in this world, you need to develop relationships with people that you deal with regularly and they will look after you. If you're nobody to them, they won't put the effort into making you happy. " Stick to the script " relationships is what I call them. Invest in these types of relationships and they will look after you.