Per RogersDarrell's post last week, we know everyone is eagerly anticipating Marshmallow on the Note 5. I understand your frustration and would like to encourage you to continue posting your feedback in the community. We read every post and send your feedback to the appropriate folks within the company. We'll continue to update the OS upgrade page and we'll notify you of the launch date as soon as we can in this thread.
We have been patiently awaiting the update for the last 7 months now, and lets take a look from point of view of the customers.
When the new premium phones are released in the market, you guys give us a call to upgrade using every available marketing strategy at hand including the latest softwares and latest update support. But what happenes to rogers every time a new update comes is legendary, without fail Rogers is the last one to update their versions of phones and you put the maximum amount of bloatware into the poor things.
Also, this time to top it all you guys posted the update to be released on April 27th and then on the day, your customer reps and anyone for that matter had no clue when they were contacted on Twitter and other channels. After a couple of minutes they had a chat with teams they confirmed it was going to be released in phases and would be available that day. Then suddenly a few hours later you change the date of upgrade to "Coming Soon!". And nobody has a clue why its not pushed out yet. And its not like we are talking about an antique flip phone here. Note 5 is the latest in Note series from Samsung and the best offered yet.
So, let get this straight. You guys dont want to work in a timely fashion and expect customers to pay a premium to you for services you are not ready to offer, humumgous money for the meagre amounts of Data and Minutes you offer.
The world has already started to taste Android N (Developer Preview 2) now, and yet here we are still begging for Android M. How shameful is that on your part and keeping the customers in the dark is simply unacceptable and ridiculous.
Maybe not a Customer for long!
Thank you for your reply, which is appreciated. However, it does not address the real problem here. The real problem is that your customers are paying good money for flagship products, like the Galaxy Note 5. With this comes a responsibility for Rogers to act in good faith and provide timely OS and security patch updates; the Rogers track record here, quite honestly, stinks. This abdication of Rogers responsibility to its customer is going to come to a head. If Rogers truly cares about the experience of its customer, it is time to put the big boy/girl pants on and do the right thing. Give us our 7 month overdue Android update...now.
I'd love an opportunity to reply and support your argument...
I notice that Telus has released Marshmallow for the 2 plus year old Galaxy S5. This situation with the Note 5 is a complete embarrassment for Rogers.
I have to say, this is getting to be really embarrassing on Rogers' part. All other major Canadian carriers have sent out their Marshmallow updates for the Note 5 weeks ago. Some have even sent out Marshmallow updates to even older devices like the Galaxy S5.
Rogers likes to flaunt about how great their customer service is, but yet they haven't even released the Note 5's Marshmallow update. Sounds like poor customer service to me. Rogers should be embarrassed.
I can appreciate late updates if the reason is to "fix" broken issues, but 7 months since the update was released is just not acceptible, especially when there is no transparency with the carrier. Going from April 27th to coming soon on your OS Upgrade page is horrible customer service when there is no reasonable explanation for it.
For such a large and powerful company, it sure does lack tremendously in customer service. Remember, "if you don't take care of your customers, someone else will!"
I wanted to update this group on my discussion with the Office of the President, which came about after emailing the Ombudsman.
The preson I spoke to was excellent with respect to knowledge of issue and I did feel empathy for our frustration. I did leave the conversation believing that the Note 5 update is a priority and Rogers is working on it. Unfortunately, she was not able to provide a reason or any type of timeline. Sigh.
As always, the proof is in the pudding, as the saying goes. Let's hope that the wait from here is a short one.
We should keep the discussion in this thread going because the Office of the President rep was clear that all of our posts are read and are treated with importance. We should continue to express our concerns so that Rogers is aware of just how many of us are relying on this update.
Has anyone else been able to discuss the Note 5 update with the Office of the President?
I was in a Rogers store replacing a modem and asked the guy if he heard any news on the delay for the 6.0 marshmallow update for the Note 5. I was told Rogers is trying to work out the compatibility with the new VR. Ok I know I will not nor have any interest in the VR goggles so if this is the hold up, how many are you really expecting to sell? Now if I was given it I might try it the one time and shelf it. So my kids LG G3 has the update now over a month on a two year old flagship device. Yet Samsung and the Note 5 one of the higher end devices is still waiting with Rogers. Not very customer oriented on delaying when your competitors are 3-4 weeks ahead of you. Suttle changes to the OS from what I see on the LG units but if all the hype of better signals and more security is coming for the Note 5, I would assume and expect the day or the week Samsung and Google introduce the OS the customers should have it.
NO MORE DELAYS for a unwanted, VR compatibility test.