Samsung Galaxy Note 10/10+ Reservation / Questions

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I'm a Trusted Advisor
Posts: 31,997

Samsung Galaxy Note 10/10+ Reservation / Questions

Hey Everyone!

Welcome back to my annual Samsung Galaxy Note Reservation thread! Once again its the time of the year that Samsung will announce their new Galaxy line up. Once they do, Rogers will Open up their reservations for the phones!

How you will reserve if you’re an existing customer:
Log in to My Account on Rogers.com
Under Account choose Wireless.
Go to Manage My Device at the bottom of the page.
Click Upgrade My Device.
Choose The new Samsung Galaxy ( which ever model you want) as a “ Pre order”
Pick either Ship To Home or Ship To store (Device Reservation)
Choose a phone from the Phone Model drop-down.
Only phones that can be reserved will appear.


7. Review the account information next to your selection.
The email address must be auto-populated in the right section of the reservation form. Otherwise, you can’t reserve a device.
If the email is not auto-populated, first add the email address in the appropriate field of your My Account profile. Then, log out and log back in.
8. Select a store to pick up your phone.
9. Review the reservation details and click I AGREE to accept the Terms and Conditions.
10. Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


How to reserve if you’re a new customer
Go to https://www.rogers.com/web/link/DeviceReservation?forwardTo=nrsRegisteredCustomer
Click Sign Up and enter your email address. ( It may tell you to also input all your info again.)
Under Phone Information, choose the device you want to reserve, and click Continue. Only devices available for reservation will appear.
Fill out the form under Personal Details and click Continue.
Fill out the Payment Details for the refundable $40 reservation fee and click Continue.
Select a store for device pick-up and click Continue.
Review the reservation details and click I AGREE to accept the Terms and Conditions.
Click Reserve to complete the reservation. A store representative will call you when the device is ready for pick-up.


Online Statuses
Open - Phone has been reserved
In Progress - Phone is in inventory and the order is being processed
Shipped - Phone is on its way to the chosen store
Cancelled - Reservation has been cancelled


Keeping you up posted along the way
You’ll receive the following confirmations:
An email after completing the reservation
Weekly status emails confirming you number in line on the waiting list
An email when the device has been shipped to the store. (Includes a delivery tracking number)
Phone call from a store representative when the device is ready for pick-up


Good things to know
Phone can only be reserved, not purchased ( The purchase of the device will be done in store)
You can change the pick-up location when the online order status is open. If the order status is in progress or shipped, the location cannot be changed
Shipments typically take up 4 days, and your device is held in store for 3 days ( The delivery can be next day in most cases)
If you don’t pick up your phone within 3 days, the reservation will be cancelled and be sold to a walk in customer. You can make alternate arrangements with the store manager if need be.
Only the account holder or an authorized level 1 user (someone authorized to make changes on the account) can pick up the phone. Photo ID is required when picking up the phone.
If a reservation was made to a location that is now closed, We’ll send the device to the closest Rogers store or authorized dealer in the area. The new store will contact you when the device arrives and is ready for pick up.


Reservation Fee
“What about this $40 reservation fee? Will it be returned to me?” You betcha. You’ll get a credit of $40 (+ taxes) for the reservation fee on your account if you reserved as an existing customer or to the original credit card if you reserved to activate a new line. Your reservation fee will be credited when:
Your phone ships from our warehouse or
You cancel your reservation online.
Before you go to the store to pick up your new phone, why not get a quote for your old phone and trade it in for a credit!


Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
.For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.


They also started a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. 4 years ago with the iPhone 7 / 7 Plus and last year with the 8 &8+ with the X the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS). Please do remember. Using the SHIP TO HOME option does NOT give u any insight of updates or status. You will only get notified when it ships out.

i now its alot to read at the moment but i am trying to cover all the bases for everyone so everyone knows how the reservation works and what they need to know! as always do not be afraid to ask any question you have as I or any other member will answer it for you. I will do my best and answer all questions 😀
Moderator
Moderator
Posts: 1,487

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

Hello, @Meowmix.

 

Amazing post as always! Smiley Happy


I'm excited about the Galaxy Note 10+; this is the first time the Note series comes in different versions. I'm sure a lot of Community members will benefit from your expertise in running similar threads for all flagship models.


Thanks for your contribution and for your help in keeping the community a pleasant place to be.

 

Cheers,

RogersMoin

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I'm a Trusted Advisor
Posts: 31,997

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

Hey guys!

Here is more information!

" Canadian pre-orders for the Note 10 and Note 10+ go live on August 7th at 4:30pm ET and run until the phone’s launch on August 23rd. The Canadian pre-order bonus for Note 10 and Note 10+ is a pair of Galaxy Buds. The Note 10 starts at $1,259 CAD, while the Note 10+ costs $1,459. Colours available in Canada include Aura Glow, Aura White and Aura Black. The standard Note 10, which will only be sold at Best Buy and Samsung experience stores, is only available in Aura Black and Aura White."
I Plan to Stick Around
Posts: 265

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

Woohoo! I got the S10+ at launch but man I want this Note 10+ as I miss the Spen so I pre-ordered the Note 10+ in "Silver" (there was only Black and Silver, once I completed the reservation it called Silver "Aura Glow" which is what I wanted so that's perfect Smiley Happy

#8 for Ship to Store in "Silver"/Aura Glow
I Plan to Stick Around
Posts: 23

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

I'm in

 

Note+  Aura Glow (Silver)

#10  

I've Been Around
Posts: 1

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

#11 and 13 for note 10+ black. 

I Plan to Stick Around
Posts: 279

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

The online reservation doesn't work.

If you choose Pay now and get it faster shipped it won't work. It will ask you to call Rogers.

If you choose to Pay later and pick up yourself it will work.

Anyone can let them know this error and fix it soon??!! This is frustrated.

I Plan to Stick Around
Posts: 265

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

@germain18_2006

I'm not sure, I did the pay up front pre-order once and it was a terrible experience so since then (Note 10+ included) I only do the ship-to/pickup in store option.
I Plan to Stick Around
Posts: 279

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

But that way you cannot get it on day one. May be delayed like a week or so.
I Plan to Stick Around
Posts: 265

Re: Samsung Galaxy Note 10/10+ Reservation / Questions

@germain18_2006

See for me I had pre-ordered the Pixel 3 using Ship to Home and I got it 1 week late due to supply issues and you receive ZERO info in the meantime. Every other device I received on launch day from the store including my S10+ earlier this year. For me anyways, has been much easier!

They still should fix that on their reservation system though for those that want to do it that way.