My note 2 battery died after 3 months use. I brought it to the Rogers store at 355 Hespeler Rd Cambridge Ontario to get repaired. The agent who did my repair order said it would take 1 week. After 1 week with no update I called the store and they told me they can't track my phone. I then called the call center and they made the Rogers store track my phone. I was told my phone was being repaired. I went through that update process every 2 days because every time I called the store they said my phone can't be tracked. After 4 weeks of this I was fed up and asked the store for the district manager. That's when they decided to tell me that the agent had not actually sent my phone in and it was sitting in that store for 4 weeks. The assistant manager said sorry and shed have to send it in again. She said oh we didn't lie to you it's just our system telling me that. Well maybe Rogers system should tell their employees that the phone wasn't shipped. After 2 hours on call they agreed to ship me a remanufactured phone. So now my 3 year contract that I signed up for a NEW phone was actually for a REMANUFACTURED phone.
Solved! Solved! Go to Solution.
Sounds like the location you chose just sucks.
I had a great experience recently with my Note 2 repair.
Took it to the store near my work, they sent it out and gave me the tracking info so I could see when it got to the repair centre.
Less than a week later, I had my Note 2 back repaired, pretty smooth experience for me.
The store you went to, was it a Rogers corporate store, or a dealer?
f the phone was shipped out to Samsung your in trouble . Samsung is the absolute most unreliable and totally reckelss when it comes to repairs. Take a look at Samsung mobile / Samsung Canada on Facebook and you will get the picture .
OTOH I'M on my 3rd S 3 , and while this current Rogers unlocked S3has Sim Card error issues Rogers has been supportive in trying to resolve the issue but Samsung has basically washed their hands almost in denial mode that a number S3 and S4 have well documented Sim card error issues.
If you are fortunate to get a phone that is reliable , its a great product, but aftere struggling with connectivity on my previous 2 S 3s my currednt S 3 is being used as a paper weight while i go throught the complaint escalation channel with Rogers
. I have gone through 3 X S 3 and now own S 4 Active purchased in Singapore direct from Samsung ( which has no issues so far ) . Assumed Rogers sent the phones back to the manufactures as I did with the repeated Sim card error on the last S 3 I bought from Samsung direct in Singapore . .. They did nothing more than reset it back to factory spec and replaces the os and the error still exists and I now use the phone as a paper weight Mybe Flextronic are dealing with so many Samsung S 3 siuues they loose track of the orders .. hahaha.
As for the refurb , the issue is not the refurb in itself but rather the quality of the inspection the refurb goes through. `Checking to see if the phone works over s 30 second duration hardly qualifies as a quality inspection. In the past when I contracted my S 3s through Rogers the first refurb I received I could not connect to network or wifi ( the sim reader was defective ) and the second phones antenna was so poor you could not use the phone indoors. ( faulty antennae) and the number of dropped calls was ridiculous THese ISSUES SHOULD HAVE BEEN CAUGHT prior to shipping phones to customers.
The OP is aware, as is most everyone w that any replacement will be in the form of a refurb, hence the reason the op does not want a refurb.., . so not sure why you took it upon yourself to dish out a lecture in contracts
I `m a sucker for punishment so I stick with the Samsung hoping they eventually the get it right.. When the Galaxy S3 works its a great phone but just far far to faulty .So far my S4 has worked perfectly but still waiting for the first fault..
BTW do you work for Rogers lol