No data service for weeks

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luann
I've Been Here Awhile
Posts: 2

No data service for weeks

I've had no data service for just over 2 weeks now. Technical support just keeps saying they are working on the case but no progress has been made.

At first I thought it may have been an issue with my phone but I have 3 phones on this acount and all 3 are suffering the same data outage.

Is this a breach of contact? I would like to get out of rogers service all together as this problem seems to be an impossible fix. Nearly 3 weeks of no data service which I am paying for
Solved! Go to Solution.

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RogersCilio
Retired Moderator
Retired Moderator
Posts: 390

Re: No data service for weeks

Hello @luann,

 

Thanks for sharing your experience with the Community.

 

I can understand how frustrating and inconvenient it must be for you. We'd love to take a look at your situation and hopefully provide you a resolution.

 

As addressing your issue involves accessing your account, please send us a private message at @CommunityHelps when you are online. 

 

Our private messaging system is explained in this blog.

 

RogersCilio

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All Replies
RogersCilio
Retired Moderator
Retired Moderator
Posts: 390

Re: No data service for weeks

Hello @luann,

 

Thanks for sharing your experience with the Community.

 

I can understand how frustrating and inconvenient it must be for you. We'd love to take a look at your situation and hopefully provide you a resolution.

 

As addressing your issue involves accessing your account, please send us a private message at @CommunityHelps when you are online. 

 

Our private messaging system is explained in this blog.

 

RogersCilio

View solution in original post