No data service for weeks

[luann]

I've had no data service for just over 2 weeks now. Technical support just keeps saying they are working on the case but no progress has been made.

At first I thought it may have been an issue with my phone but I have 3 phones on this acount and all 3 are suffering the same data outage.

Is this a breach of contact? I would like to get out of rogers service all together as this problem seems to be an impossible fix. Nearly 3 weeks of no data service which I am paying for

[RogersCilio · Accepted solution]

Hello @luann,

Thanks for sharing your experience with the Community.

I can understand how frustrating and inconvenient it must be for you. We'd love to take a look at your situation and hopefully provide you a resolution.

As addressing your issue involves accessing your account, please send us a private message at @CommunityHelps when you are online. 

Our private messaging system is explained in this blog.

RogersCilio

[RogersCilio · Accepted solution]

Hello @luann,

Thanks for sharing your experience with the Community.

I can understand how frustrating and inconvenient it must be for you. We'd love to take a look at your situation and hopefully provide you a resolution.

As addressing your issue involves accessing your account, please send us a private message at @CommunityHelps when you are online. 

Our private messaging system is explained in this blog.

RogersCilio