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No Outgoing or Incoming calls

shifftycat
I've Been Around

Three Days with out calling features,this was a real pain ,i had appointment reschedules,work related appointments and family matters and all it was was a "Refresh Line "on your End Rogers? really!

Not impressed at all.

 

My conversation with tech support,lovely lady,problem solved but no customer care.

 

 

***Edited Labels***

 

1 ACCEPTED SOLUTION

Accepted Solutions

Re: No Outgoing or Incoming calls

TANK07
I've Been Here Awhile

Ok so I ended up calling technical support and it turns out the Rogers One number subscription was conflicting with my phone and preventing me from making and receiving calls. Since I have never used it, the subcription was cancelled and now i can make and receive calls. 

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16 REPLIES 16

Re: No Outgoing or Incoming calls

jkroesen
I'm a Trusted Contributor

Sorry to hear you had some issues.. happier that they seem to of been resolved for you... Not really sure what "refresh line" is?  

 

However, its not re-assuring but a carrier can not give 100% guarantee of serv 100% of time. Unfortunately unexpected/and unforeseen issues can arise preventing services... I know there is nothing that can be done to give back what was lost/missed..  But things like this happen with Rogers along with all other companies.... If i'm not mistaken this is even written in service terms and conditions... 

 

If you call and let them know about the 3 days of no service maybe a form of a credit can be applied by customer service team.... 

 

Glad to hear you had a positive experience with the tech support agent 🙂 

 

Re: No Outgoing or Incoming calls

TANK07
I've Been Here Awhile

I have a Galaxy Note 3. I currently cannot make any phone calls nor receive any calls. My data and text messageing are working fine. does anybody have an idea of whats wrong or can anyone provide a solution

 

thanks in advance

Re: No Outgoing or Incoming calls

Hi @TANK07,


Thank you for your post and Welcome to the Community Forums! Smiley Happy


I can imagine the frustration of not being able to make or receive calls. What happens when you try calling out and what are callers hearing on their end when they try to call you? When was the last time it worked and what has changed since then? What have you tried so far? To start with I would suggest pulling the battery and / or re-seating the SIM card. Once you've powered up the device, place it into airplane mode for a few seconds then test.

 
Hope this helps,
RogersArthur

Re: No Outgoing or Incoming calls

TANK07
I've Been Here Awhile

When I attempt to make a call, it will immediately drop the call ( it doesnt even ring once). when somebody tires to call me they get the busy tone or no tone at all. My phone was working fine on Sept. 28. I realised this problem was occuring when friends and famliy members started to complain via text on the night of the 30th. I've restarted it several times , pulled the battery as well to no avail.

 

I tried your reccomendation as well, it didnt work either.

Re: No Outgoing or Incoming calls

 

 

@TANK07

 

Thank you for the update. 

 

I just have a few more questions for you. 

Do you notice this is only happening in a certain location?

Have you tried switching the SIM card?

Have you noticed any interruption in data ?

 

Regards, 

RogersAliciaG

 

 

Re: No Outgoing or Incoming calls

TANK07
I've Been Here Awhile

so far I have tried at home and from work. I have gotten my family and co-workers to call me and they either keep getting the busy tone or no tone at all.

there has been no data interuptions  

I havent switched SIM cards, but i did remove it and put it back in, which didnt work as well.

Re: No Outgoing or Incoming calls

I understand, do you know if other in your area are having the same issue?

 

At this time, I would suggest swapping the SIM card for a new one.

You can get a new SIM card at your Local Rogers store.

If Swapping the SIM card dose not work we will need to investigate further.

 

Regards,

RogersAliciaG

Re: No Outgoing or Incoming calls

TANK07
I've Been Here Awhile

Ok so I ended up calling technical support and it turns out the Rogers One number subscription was conflicting with my phone and preventing me from making and receiving calls. Since I have never used it, the subcription was cancelled and now i can make and receive calls. 

Re: No Outgoing or Incoming calls

Hi @,

 

We're glad that it's working for you now! Smiley Happy Thanks for sharing the information with the Community. 

 

RogersArthur 

Re: No Outgoing or Incoming calls

Melnme48
I've Been Here Awhile

I had someone named Simon from moncton I believe helping me then I lost him....I am unable to send text msg or make a call

Re: No Outgoing or Incoming calls

Meowmix
I'm a Trusted Advisor
Hello @Melnme84

Oh no that's no good!

What device and OS version is it running? Have you tried to remove the sim card and reenter it to see if that will fix the issue?

Have you tried contacting back Rogers tech support in any method possible? ( unfortunately on here there is no tech support but maybe @CommunityHelps can see what they can do)

Re: No Outgoing or Incoming calls

cweatherell
I've Been Around

Hi - we have 2 S7's and on Friday we were suddenly unable to call out, receive calls, send text or receive text.  Some of the steps and results are below.

 

1.  Re-Start - fixed the challenge temporarily i.e. about an hour

2.  Remove and re-insert SIM card - no effect

3.  Factory re-set - works temporarily

 

There have been no changes in apps, device settings etc.  Network strength is excellent.

 

Was there a software update recently?

 

thx

 

Carl

Re: No Outgoing or Incoming calls

Meowmix
I'm a Trusted Advisor

Hello @cweatherell

Have you called Rogers to see maybe they need to clear the network settings on their end and make sure all is well?

Have you contacted Samsung Canada to see if they have any other helpful information?

Re: No Outgoing or Incoming calls

User5517
I've Been Here Awhile
Hi there,
I got this this new connection today evening but no outgoing and incoming calls.
I’m literally upset unable to make customer care call also
Please do the needful
Thanks
Antony Maria

Re: No Outgoing or Incoming calls

giddy
I've Been Around
In the same boat. Txts/LTE work, just no inbound/outbound calling.

Re: No Outgoing or Incoming calls

Hello @User5517 & @giddy,

 

Thank you for your posts and Welcome to the Rogers Community Forums! 😃

 

Not being able to make or receive calls is a major concern, I know how important it is to stay connected at all times. 

 

Can you describe what troubleshooting steps you have tried thus far? Have you tried to power cycle the phone by pressing Volume Down and Power at the same time until the manufacturer's logo appears? Or have you attempted a Network Reset in the settings of your device? 

 

Keep us posted!

 

RogersTony 

 

 

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