11-12-2016 01:04 PM - last edited on 11-15-2016 09:40 AM by RogersPrasana
I dont think I'm getting the best battery life. And every time I check history details of my battery life... Cellular network signal has a lot of yellow in the bar.... I'm guessing that's it? Because when I switched from Nexus 6 to Nexus 6p I did a fresh install to keep it fresh.
Solved! Solved! Go to Solution.
11-15-2016 06:01 PM
11-12-2016 02:00 PM
11-12-2016 02:13 PM
11-15-2016 04:54 PM
11-15-2016 05:57 PM
11-15-2016 06:01 PM
11-15-2016 06:03 PM - last edited on 11-15-2016 06:05 PM by RogersCilio
But... Like...how is it a battery issue? It's just poor signal
11-15-2016 06:08 PM - edited 11-15-2016 06:11 PM
11-15-2016 06:11 PM
11-15-2016 06:16 PM
08-27-2017 04:30 PM - last edited on 08-27-2017 04:42 PM by RogersShaun
Nexus 6P battery life
I am having serious problems with the battery life on my Nexus 6P
It all started a few months back and I have since reset the phone back to defaults but the issue is still happening.
When my battery drops below 30% there is a high chance the phone will power off and will not power on until the charger is plugged in.
HOWEVER, if the battery level drops to 15% the phone WILL turn off, after a little research I see I'm not the only one and looks like it is a device issue and nothing I can do will fix that.
so this renders the phone unable to maintain a charge for a 12hours even if a use it sparingly.
Please advise how this situation can be rectified as I am still in my contract.
08-27-2017 06:27 PM
08-27-2017 06:31 PM - edited 08-27-2017 06:34 PM
08-27-2017 07:25 PM
09-25-2017 09:45 AM - last edited on 09-25-2017 09:49 AM by RogersZia
Nexus 6P shuts down at 30%
Got the phone from Rogers on a plan. The shut down issue is getting steadily worse. The last time it shut down on me was at 30%.
What options are available to me for Rogers to fix this? It's been over a year, so I'm not entertaining high hopes, but thought I'd check.
09-25-2017 09:58 AM
10-03-2017 10:34 PM - last edited on 10-04-2017 12:53 PM by RogersMoin
Nexus 6P known battery drop issue
Hi I'm wondering what Rogers is doing great for customers that have the Nexus 6P and are having issues with the battery showing 30% left and yet shutting down by themselves anyways. Google was replacing them with PixelXL but only for people who bought them through the Google site. Huawei is hit and miss with their replacing of the defective phones. I bought mine less than a year ago from Rogers. I was noticing the issue about 3 months ago and didn't think anything of it, but then it happens now all the time. It has become totally unreliable.
10-04-2017 04:47 PM - edited 10-04-2017 04:53 PM
I've contacted Google US, Google Canada, Rogers (phone and chat), and Huawei. No success.
My device dies between 20-30% everyday. Some days the device will die a few hours after charging. In settings, nothing shows what's killing the battery. I've tried factory reset, flashing factory image from Google, enrolling in the beta, everything. Nothing resolves the issue.
Google was the most apologetic. The person I chatted with was very concerned but indicated there was absolutely nothing they could do because I purchased my device through Rogers. They provided me with phone numbers to call but they didn't help. Rogers was the worst to deal with. My phone call was cut off when I politely asked to speak with management (after declining my request twice). The chat didn't go much better. Apparently the people in chat are unable to request an escalation of any kind. Both phone and chat were completely oblivious to the Google exchange program offered to those who purchased their devices through the Google Store.
Huawei offered to replace the device at a cost as long as it was under warranty. Which is very strange considering people on Reddit have had their devices replaced for free well after their 1 year warranty period. I'm very confused as to why some people are getting replacement devices while others are not.
I could have upgraded to a Pixel XL for free but Rogers wanted me to sign another 2 year contract on a premium tab. No thank you. I thought I'd wait for the Pixel XL 2 instead. But it's $449 on a premium tab!!! Plus I'd have to pay off the remaining balance on the defective Nexus 6P. That's crazy.
Rogers and Google should be working together to make things right. At this point I'd be happy to simply see my device balance wiped and a heavy discount on the Pixel XL 2.
10-04-2017 05:12 PM - edited 10-04-2017 05:16 PM
11-01-2017 02:38 PM