New Nexus 5 D820 doesn't work with Rogers SIM

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I Plan to Stick Around
Posts: 11

New Nexus 5 D820 doesn't work with Rogers SIM

Any ideas?

Just arrived from EBay.

It has Android 4.4.4

"No Service - Rogers" "Emergency Call"  is on the first screen.

And there's a "System Update Available" notice.

 

We have another Nexus 5 bought from Google that works fine and has been upgraded to Android 6.

But I'm pretty sure it worked fine with Rogers under Android 4

We've swapped SIMs, but neither works with the new phone, and both work with the old one.

 

The Mobile Networks settings are the same. LTE is the default.

 

Hope I don't have to return it ....

 

 

 

 

 

***Edited Labels***

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I'm a Trusted Advisor
Posts: 32,079

Re: New Nexus 5 D820 doesn't work with Rogers SIM

Hello @brucelazerte

Have you changed the APN settings to the Rogers ones to make it work? It should work as its for North America and has the band's for it.
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I Plan to Stick Around
Posts: 11

Re: New Nexus 5 D820 doesn't work with Rogers SIM

The APN is set to "Rogers LTE"  ltemobile.apn

 

There's also a "chatr" chatrweb.apn, dunno about that.

 

Also when I press Network Operators and"Search Networks" it just never comes up with anything.

Sometimes it reboots and I get "Error while searching networks"

 

"Choose Automatically" and I get "Can't connect to this network at the moment. Try again later"

 

Really wondering if a system upgrade from 4.4.4 will help.

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I'm a Trusted Advisor
Posts: 32,079

Re: New Nexus 5 D820 doesn't work with Rogers SIM

Hello @brucelazerte

Try that and see. Also have you spoken to the seller and let them know that this is a issue you are facing?.

Hopefully a system upgrade would help though!
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I Plan to Stick Around
Posts: 11

Re: New Nexus 5 D820 doesn't work with Rogers SIM

Well the upgrade to 5.1 didn't help.

Really irritating as the rest of the phone works sweet.

 

And yes, the seller says to send it back, and he'll replace it if I can't get it to work.

But he's located in Hong Kong.

 

Hopefully this one (brand new) not working is just some weird aberration, and its replacement will work.

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I Plan to Stick Around
Posts: 47

Re: New Nexus 5 D820 doesn't work with Rogers SIM

You sure that the right bands are supported from that Nexus 5? I wouldn't be surprised if you received the 'non north american' version since it is from hong kong.

 

Have you also tried forcing LTE only connection and see if it connects?

 

*#*#4636#*#*

 

 

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I Plan to Stick Around
Posts: 11

Re: New Nexus 5 D820 doesn't work with Rogers SIM

Yea, the D820 is supposed to be for North America AFAIK.

It really should have worked. Was brand new, in-the-box.

 

Think it's the D821 model that's for Europe.

 

And the default connection was set to LTE.

I tried 3G too but it couldn't connect either.

 

Anyway, it's on its way back to HongKong now.