Need help, my Samsung galaxy s7 edge sound keeps cutting from time to time

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I've Been Here Awhile
Posts: 2

Need help, my Samsung galaxy s7 edge sound keeps cutting from time to time

My Samsung galaxy s7 edge is only about 3 weeks or so old and the sound has started cutting out randomly and coming back. I tested the sound with many apps and they all cut out. Netflix, Samsung's music app, Fallout Shelter, Youtube, Need For Speed No Limits. All these apps worked perfect until today I haven't changed any sound settings. 

 

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I'm a Reliable Contributor
Posts: 299

Re: Need help, my Samsung galaxy s7 edge sound keeps cutting from time to time

I would start with a basic reboot. If that doesn't fix it, then we can do from there.
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I've Been Here Awhile
Posts: 2

Re: Need help, my Samsung galaxy s7 edge sound keeps cutting from time to time

I've done a reboot already
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I'm a Reliable Contributor
Posts: 299

Re: Need help, my Samsung galaxy s7 edge sound keeps cutting from time to time

Do you have everything backed up? If so, you could try a factory reset. If that still doesn't fix it, it may be a hardware issue.
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I'm a Trusted Advisor
Posts: 32,095

Re: Need help, my Samsung galaxy s7 edge sound keeps cutting from time to time

Hello @KennyNguyen

Best thing to do is back everything up and then do a factory reset. If that does not work at all, then my other suggestion is to either go to the Samsung Experience store if there is one near u and have it sent out for repair or contact Rogers and go into any Rogers Plus store and send it out for repair. Usually it takes1-2 weeks to get it back.

It could be a internal problem with the device which needs the be repaired or maybe they might exchange the unit.