MMS not working with android

[janice11]

hi again,

well our fix was getting new phones. we got the p20 pro and they arrived yesterday and yup, they are doing the same thing. the mms is not working. on a different brand of phone. i will be calling the rogers tech back later since he is on a different time zone than me. we are 27 days into our new rogers contract as well and not happy at all !! if i dont get any satisfaction soon i am filing a complaint with the CCTS. i am quite angry. this non service for mms is not acceptable.

[Fokker22]

We are in the lower mainland area,Janice.Is that where you are?White Rock,specifically.

[janice11]

pitt meadows

im on the phone with rogers manager chris . another ticket 24 hours.

i have 6 phones here that the mms is not working with rogers. even our 2 other phones we had with bell, the nexus 6 isnt working. rest of the phone is working, just not the mms. on all 6

[RogersZia]

Hello @Fokker22,

We haven't been notified of a widespread issue. Have you had a chance to contact us via CommunityHelps as per RogersMaude's post? Additionally @janice11, if you'd like you can PM us the case number and we can look into it for you.

Just as a reminder, you can find more information on our private message system here. 

Looking forward to hearing from you!

RogersZia

[Fokker22]

I posted with Community help.Thankyou!!

[Fokker22]

Well, my wife went into Rogers today and now we are finally on a work order to trouble shoot this issue.. They said to give them two or three days. Hugely frustrating so far. Stay tuned..

[janice11]

glad you have a ticket open. im calling tomorrow about my 2nd ticket open after i spoke to a manager named chris. we arent even using our new phones. we packed them back up and are using our 2 year old nexus 6p. the mms isnt working on them either. im beyond frustrated. 

[janice11]

after speaking to raymond in rogers management office, it appears that he fixed the problem. im going to test it for 24 hours, but for the past couple hours MMS appears to be working.

he explained that at times when a phone gets ported over it could turn off some features and he noticed the MMS feature was not on, or deactivated. he mentioned exclude/include fallout ? but after he enabled or check marked that feature it appears the MMS is working. hopefully this is the fix ! 

[janice11]

we are back to the same problem.

now we are going to get new sim cards.

[RogersDarrell]

Please keep us informed of the progress @janice11,

We want to make sure your SMS issue gets fixed.

Thank you,

RogersDarrell