MMS not working with android

[gp-se]

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@bindhu wrote:

I can't receive or send pictures S7

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@bindhu

When did this start? was the phone purchased directly from rogers or a third party? 

[bindhu]

It was purchased from a 3rd party and never worked. Apn change didnt make a difference

[gp-se]

@bindhu

Have you tried these settings:

https://www.rogers.com/customer/support/article/rogers-mms-settings

[bindhu]

No I haven't seen this one. Right now APN is set to internet.com

[Pauly]

internet.com APN is for Browsing on your device, does your device Browser work (When Wi-Fi turned off?)

The link above is for multimedia messages aka MMS, try installing that apn

[bindhu]

It says MNC cannot be left blank.
These are the fields i have
Name
APN
Proxy
Port
Username
Password
Server
Mmsc
Mm proxy
Mmport
Mcc
Mnc

[janice11]

mms sporadically not sending/receiving with the new LG G7 thing

i have changed the apn, i have mobile data on, phone works with data only.

[janice11]

i have tried all these suggestions and it does not solve the problem

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@janice11 wrote:

mms sporadically not sending/receiving with the new LG G7 thing

i have changed the apn, i have mobile data on, phone works with data only.

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[janice11]

i would really appreciate some help with this. i am only 19 days into my new rogers contract and have had nothing but problems. my question was moved to this thread and i can assure you i have tried all these fixes, in fact the new LG G7 thinq already had the proper apn, i even added a new one with what was suggested. it does not work. when i mms myself the mms says sent and delivered but no picture. then ill try it again and it will work. its working 40 % of the time, with 3 to 4 bars signal strength. 

[RogersMaude]

Good day @janice11,

Welcome to the Rogers Community!

I appreciate you took the time to describe the situation and I can definitely imagine how frustrating it must be.

I look forward to providing you with assistance with regards to the MMS issue you're experiencing.

Are you using the Android default messaging app or any other third party application to send and receive messages?

If you're using a Rogers phone, you should not need to add or modify the APN settings.

Can you post a screenshot of the way your current APN Setting are set up at this time?

If you are able to confirm that it is successfully working at times, the APN would not be causing the problem you're experiencing.

Does it seem to happen with only one person or with different contacts?

To rule out any other device-related issues, I would recommend you to perform a factory reset.

Looking forward to your reply!

RogersMaude