MMS not working with android

[janice11]

 here are the 2 screenshots. i was using the app textra and the android default app. i have tested them both, its happening from everyone on my contact list.

[RogersMaude]

Thank you very much for posting these @janice11!

I really appreciate the additional information you provided as well.

If this issue has not been resolved after a factory reset, we'll be more than happy to take a look at your account to see if we can investigate further and hopefully get it resolved as soon as possible.

Please send a Private Message to any of the Community Moderators or to @CommunityHelps and we could start by opening a ticket for the MMS issue.

If you are not familiar with our Private Messaging system, click here.

Thanks!

RogersMaude

[janice11]

hi,  factory reset didnt work either. i have a ticket open with rogers since sunday and today they were working on it and found no solution. i actually just got off the phone with a network specialist, very nice guy. so the ticket has been escalated again with notes on what he did. i came here cuz i thought maybe in this thread there was a solution but alas there isnt. perhaps a software issue with the lg phone. the tech said most of the mms i sent to myself didnt even hit the network.  he will be back in contact with me. thanks for your help, i appreciate it.  maybe lg hasnt fixed the mms issue they had from before. 

[Fokker22]

Hello-My wife and I just received 2 galaxy s9s through Rogers.We are experiencing issues receiving pictures and mms in general.Some pictures make it thru;others do not.Is anyone else having similar issues?Some internet posts say to reboot,hard reset,etc.Im not about to do that everytime I need to receive an mms from someone!!It doesnt seem to matter in what messaging app we use.The problem persists.Help!!

[Fokker22]

Hello-what would be the best way for a Rogers representative look at my mms issue?Contact my local rogers and have them look at it?Sorry,Im new with Rogers.
Thanks!

[Fokker22]

Hi Janice -Could you tell me how to "open a ticket" with Rogers as I have a similar issue with my s9.

[janice11]

hi ! 

call rogers tech support at 1 855 381 7835 and tell them you have this problem. im still waiting for a call back from 2 nights ago. if i dont hear anything im calling back tomorrow.

i tried everything on this thread and a factory reset and nothing worked. i did everything the tech specialist said and that didnt work either. if your having the same problem maybe its their network. most of my mms didnt even reach their network, but could be the phone too. but you and your wife have a different phone than mine. the mms problem is also on my husbands phone, and he has the same phone as mine. call that number, please keep me posted as i am not going to accept this, especially being with rogers for 22 days with a brand new phone, and 10 of those days has been involved with this problem. 

[Fokker22]

Thanks Janice ,I will.We are only a month in with rogers as well after being with bell forever.will keep you posted.

[janice11]

thanks. i dont know if my ticket would help you or the rogers ppl if they put it together, if u need or want my ticket number i can private msg you the number. we were with bell for 17 years, the only reason we swiched was cuz i got a deal with my employer and this phone had a tv deal. im really very disappointed.

[Fokker22]

Hello,

Im inquiring if anyone has had the issues im currently experiencing. Im new to rogers;my wife and I just signed a 2 yr.contract,got new s9's,and we are good to go,right? Not so fast. About 3 weeks in,we realize that we do not always receive mms pics when texting. We have no problem sending.

We went into our local Rogers outlet and the fellow there was quite helpful;we rebooted,tried other phones,phoned tech support,etc. They say that the problem is not our phones but a network issue. Eventually our Rogers guy tells us that they essentially started the "port in"(whatever that is )from scratch. They ported us over from Bell-we kept the same #.

Needless to say, the issue persists and we are getting frustrated and angry. Any similar issues and answers out there? We are not sure where to go from here. We are paying for a service that we basically are not getting.