on sunday i spoke to someone from the office of the president. she assured me she emailed a tech manager to call me back. she said it could be 3 or 4 days. seems my husbands phone is fixed, mine doesnt send very well at all. A SMS/MMS program called YAATA seems to help. it also has a fix for the wifi off issue. try that, its free and get it on google play store.
I have been reading these posts with interest - my wife and I have 2 LG G4's and we have gone through on and off issues with MMS.
We have been through all the suggestions of suggestions of turn off WIFI, turn off Bluetooth, and everything you mentioned, and it still comes and goes. I have had tickets open, and what we did narrow our issue down to was poor LTE in our area - we actually don't get LTE in our home at all - it is one bar only - the structure of all the layout of homes and physical structure are such that the tower to the west about .75 km away, we can't access it from our home or even in our yards. We get a tower almost 2.5 km down the road.
When we can't receive MMS, we close our app, turn our phone off, go outside, turn it back on, move to a location closest to the highest signal from the local towers, and then it works, but the MMS/SMS app on the LG, the stock one, we have to force stop it first, as it keeps trying to run the download and it doesn't come. It occurs intermittently when we are away from home. don't know if it is our phone issues, but it also occurred on a Sony phone we had in our home before. When it happens, both my wife and I get it at the same time.
I will try the app out and see if it improves.
But the only explanation I have ever received was that we have poor signal performance at our home due to location, that there is nothing wrong with the local towers.
I just don't send MMS very much anymore, and others don't send to me as I often didn't get them, and my wife doesn't use it very much either.
Good luck with finding a solution.
I will update if I get better results on the app you mentioned.
So far with that Yaata app, so good - I have been sending pictures to my wife and me, lots of them, and even 10 in one send and it worked fine and quick on all of them. Hope that helps. Interesting that the app includes the recognition of the issue with WIFI conflict.
I debugged that one on my own about three months ago, and it provided intermittent benefits of turning off WIFI, but a pain in the neck. My wife has limited data, so she already had the pain of having to turn on cellular data each time she sends a message, or gets a message that an MMS did not down load, so adding the WIFI on off, sent her over the edge on that one.
Hope this app proves to be a stable solution. Then I can go back to sending my pictures of gardens to my family.
I am trying the app out - a couple of points - the WIFI correction helps in most cases so far, but be aware, what it does, is if if there is a delay in sending, it automatically turns off your wifi connection, and then it usually goes through.
But you have to remember to turn it back on. A future build that item I will send to developers, is to have it automatically turn it back on when closing the app.
Definitely I did confirm my issue is with WIFI - I tried the LG app and with WIFI on, it would not send.
Also from YAADA, I also had one that would not stop trying to send - deleted the app, forced stopped it, restarted the phone, it just went back to trying to send it on the LG app,. I had to delete the message with the MMS in it - after 6 minutes, it was still trying to send - not sure how long it would take to quit.
So not a perfect solution.
I even went outside to get better connection, but with this one, because the sending was stuck in sending mode.
It is a pain - I am tired of opening tickets and talking to techs - I have heard so many different suggestions, I don't think anyone knows what is really going on.
I will keep trying for a while before I go back to just not sending pictures.
Next step is I will try different MMS apps, say like what's app, facebook, google (hey, maybe something related to rich text, who knows, just guessing).
Keep us up to date.
i wonder how many other people are experiencing this and dont realize it. my LTE is on all the time at my home with at least 3 - 4 bar strength. the YAATA app helped me as well but isnt perfect. my phone is receiving well but not sending. i noticed with YAATA app that it would sometimes take up to 25 min to send if i left it, cuz YAATA shows when its sent. so does that mean the packet i sent sits on the rogers network for that long ? i have problems sending even if im away from home, out in the open, no trees around etc. i had a manager call me yesterday but i couldnt talk to him cuz i had an appt. he is calling me back at 130 pm PST today. i want rogers to fix my MMS so i can get my pics, telling me the signal strength isnt strong enough is not my problem.
Well as far as I know my problem is not wifi or LTE related.My wife and I are on the same plan,signed up and ported in from Bell at the same time,live in the same house with the same tower access etc.. But I'm with you-this is ridiculous. I'm a month into this now and my wife still receives MMS only sporadically. On the phone with tech support yesterday again. At least its now in the hands of the "escalation team" and to their credit Rogers is on top of it trying to find a fix.The latest had the tech get me to swap sims with my wifes(her phone is the one with the network issue) and then he sent me 10 pics to my phone with her sim in it and sure enough,only 4 went through,proving that it is a network issue.
The tech didnt have enough time to send pics to her phone with my sim ;that will be done next.
We are definitely getting hold of the loyalty dept. after this for some compensation;our plan specifies use of sms and mms and the wife is not getting that full benefit.Stay tuned...
the tech guy dave i talked to doesnt know why my phone wont send, thats the omly problem. not sending. he said he will be calling me back after he talks to his collegues. if u want to speak to loyalty, u should email rogers.com/concern that gets the ball rolling on any compensation or contract cancellation for lack of service. its so disappointing.
the one thing your problem and our problem is all 4 of us ported in from bell around the same time.
I will mention that to my tech guy-not sure what day it was but maybe you have something there.Ill have to go back and check.