This phone costs over a $1000 and is a flagship device and hasn't seen any updates since July, it is sitting on July android security patch. This is totally unacceptable behavior from both LG and Rogers, I want a refund on this device from Rogers.
There has been over 30 critical security holes patched since July and over 40 High security patches, both Rogers and LG are leaving me in a very vulnerable state with the lack of security updates from this device. The patches in security vulnerabilities above dont even include LG specific patches.
I hope someone from Rogers reads these forums as im about to go very public in my dissatisfaction of LG and Rogers.
A very unhappy customer here.
This LG Canada;s reply to another customer this morning on Facebook.
"LG Electronics Canada Inc.: Hi David, Security Patches are not released on a month to month basis. These are only required when service providers request them."
This is disgusting and totally unacceptable, Rogers and LG must just be laughing at people buying these phones that cost over $1000 and offer absolutely 0 for support. These security level updates should be mandatory and issued on a month to month basis.
Rogers called me back after 3 days and was just a tech support guy that did not have a clue about anything, said he would elevate the issue and call me the next day, guess what nothing from them after 2 days. I am at my wits end with Rogers and how they treat their customers. Maybe i should take my $300/month personal plans and and tell my business to migrate their 10 phones to someone else while i'm at it.
Google phones will always get updates the fastest as google created android...
That's the delay really. Rogers asks for update & google makes one. The provider tests/tweaks it to make sure it runs on its phone & network properly. This could take months to get done.
LG has always had a bad history with updates. Samsung too but not nearly as bad as LG.
Yes i really like the new pixel, LG and Rogers are both to blame for lack of updates on the G7, if LG refuses to update their phones then Rogers should stop selling LG devices. There is still not any updates to the G7 since July, totally acceptable from both of them. Rogers has made no attempt to help me with the situation.