LG G6 August Security Update Breaks MMS over WiFi

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I've Been Here Awhile
Posts: 2

Re: LG G6 August Security Update Breaks MMS over WiFi

I have been experiencing this issue ans following this thread. Its good to hear you are working on a resolution. Please let us know once its fixed
I've Been Around
Posts: 1

Re: LG G6 August Security Update Breaks MMS over WiFi

I too have recently been noticing that my pics wouldn’t send on messaging. I went into a Rogers store and they turned off the VoLTE and had me try to send a pic. It worked and I thought that it had been fixed. Until I got home and it didn’t work again. After much playing with settings and testing, I was able to determine that the pic sent while at Rogers was only due to the phone using data and that whenever on wifi, it wouldn’t work. I tried with different wifi’s but they still were not sending. Any time that I turned wifi off my pics would go through. I have gone back to the store and also called tech support but they were unable to help or even give any suggestions other than “It must be a hardware problem.” They were not even aware of any others with this problem and it was only by luck that I found this thread.  “Rogers” and “LG” please work together and help your customers!!!

I Plan to Stick Around
Posts: 28

Re: LG G6 August Security Update Breaks MMS over WiFi

@nohoski, not sure if you read thru this thread but the workaround is to enable wifi calling.
I've Been Here Awhile
Posts: 2

Re: LG G6 August Security Update Breaks MMS over WiFi

How do I send a message about this issue to the community group?

I've Been Here Awhile
Posts: 2

Re: LG G6 August Security Update Breaks MMS over WiFi

How do I make a complaint?

 

I'm Here A Lot
Posts: 7

Re: LG G6 August Security Update Breaks MMS over WiFi

You will need to complain right to LG directly
I Plan to Stick Around
Posts: 28

Re: LG G6 August Security Update Breaks MMS over WiFi

If you're experiencing the MMS over WiFi issue, send a private message to @CommunityHelps and they will record it as they are working with LG to get this fixed.

I've Been Around
Posts: 1

Re: LG G6 August Security Update Breaks MMS over WiFi

My LG G7 One does the same thing. As soon as I put my Bell sim card in it works fine
I Plan to Stick Around
Posts: 28

Re: LG G6 August Security Update Breaks MMS over WiFi


@gmarcoux wrote:
My LG G7 One does the same thing. As soon as I put my Bell sim card in it works fine

Well that's interesting. I'm actually not surprised. I do the mobility stuff for the company I work for and I have had quirky issues with LG devices...it always seems to affect the G5, G6 and G7 in the exact same way.

I'm Here A Lot
Posts: 7

Re: LG G6 August Security Update Breaks MMS over WiFi

When I click on that @comunity link I just get an "about" page???
No place for me to send message