I discovered after taking the August security update on my LG G6 that MMS was broken when connected to WiFi. The only way to make MMS work is to either disconnect from WiFi or enable WiFi calling. I don't use or need WiFi calling in my daily life so I don't enable it due to the increased battery usage.
I opened a ticket via @RogersHelps on the Twitters and got an email a couple days later stating that it should be resolved. Surprisingly, it was resolved but just for me and not the 2 other people I was testing with. The ticket has since been escalated.
I am wondering, are there others out there in Rogers-land that are experiencing this issue since the Aug update? I also tested with a BellMTS customer with the same device / updates and he did not have the issue but they also do not support WiFi calling.
Thanks...Jeff in Winnipeg
Good morning Community!
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Update to my situation...whatever fix that was done to for my device no longer works. I am back to enabling wifi calling / turn off wifi to send / receive MMS.
Sooooo....this is what Rogers support came back with...
"We wanted to let you know we've fixed the problem with your Rogers Wireless that you told us about on 09/08/2018.
We have investigated your reported problem and concluded that it is hardware related."
What exactly does that mean? Everyone with an LG G6 has a hardware issue?
I called support this time. They have suggested to me that it is due to device corruption from the software update and recommend a reset. This really is not acceptable. When 3 different devices experienced the exact same issue, this is not a corruption issue but a bad update.
It seems the issue is hit and miss now. 2 of the 3 devices are currently working without wifi calling enabled. Mine worked for a while then stopped. I don't expect this to resolve itself without a software fix.
How do you get Rogers to engage LG to escalate this?
Good morning @JeffGerard!
In situations where we determine the issue is indeed caused by software pushed from the manufacturer, it is usually the responsibility of the manufacturer to fix it.
I would highly recommend reaching out to them directly. It's entirely possible this is a known issue and LG is already working on an update to fix it.
If this functionality is absolutely necessary to get you through your daily routine, you should consider enabling WiFi Calling as a workaround until a real fix is issued.
Yeah..I get that. It's odd that it sometimes works and sometimes does not.
Hey Jeff! Did you get your resolution resolved?
If not, try this:
1. Click on your Settings app
2. Under Network, swipe down to Mobile Networks and select it
3. Next, select Access Point Names
4. Select the 3 dots in the upper right hand corner
5. From the drop down, select Restore Default settings.
I hope this helps. I had to do the same thing for my father's G6. It's definitely a phone issue, as he is on a different carrier that does not use Rogers network.