I bought the LG G5 on Tuesday. Tuesday night I got the push for the update. Yes, the problem is the LTE network. I spent 2 hrs with tech support on Wednesday. On Thursday I went back to the store and the guys all had LTE signal, but I did not. They did 1) a factory reset 2) switched the SIM. The only way I get calls and texts is being on GSM only, which really isn't acceptable for a new phone, but it's the only solution that I've got at the moment. The phone works when on GSM, but when the network mode is switched to Auto then it doesn't work at all.
I'm also still waiting for a solution. When is the android update going to push the fix? Everything that TS and the store have told me is that it is a widespread problem.
Hi, just a note on how we solved our problem - we had similar issue - see my earlier post in this thread.
Both of my LG G5s were finally sent by FIDO for repairs, both mainboards were replaced (IMEIs changed) and the phones work ok now. So, I don't think its software's fault, its the low quality of LG devices we are dealing with. (one of my phones already completely died earlier and was replaced under warranty.
@Cruising see if you can return the device or exchange for another make/model of phone. After reading what @Meowmix posted, this is a widespread issue. Also you just bought the phone less than a week ago, you shouldn't have to send a brand new phone in for repairs. Get a refund, or if they wont, then at least an exchange for a brand new working phone!
Hi & welcome to the Community @Hwankmon,
Have you tried a factory reset since the update to see if it improves the device's quality? How long have you had the phone for? Have you had a chance to try any troubleshooting steps since these issues started?
Any other LG G5 users in the Community experiencing anything similar?