LG G5 Software Update - Last Week

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I Plan to Stick Around
Posts: 85

LG G5 Software Update - Last Week

Last week I had a pushed (300MB) update to my LG G5 to Version H83110h

 

Starting from minutes after that update. I've been getting intermittent "network unavailable" when not on WiFi and I mean, 20 times per day. Again this began minutes after the update.

 

Of course, Rogers Technical Support provides "cut and paste" suggesionsd like rebooting the phone, trying a new sim card etc..  Aside form all of that... -whatever it is- , has anyone else had this issue seemingly resulting from the update?

 

Steve.

 

 

***Edited Labels***

Solved! Go to Solution.
Retired Moderator RogersPrasana
Retired Moderator
Posts: 624

Re: LG G5 Software Update - Last Week

Hi @bubbbab

 

Thanks for posting on the Community Forums!

 

Have you tried a back up and restore of your device? Has anything on your network setting been changed with the update?

 

@Meowmix any insight?

 

 

RogersPrasana

 

 

 

 

I Plan to Stick Around
Posts: 85

Re: LG G5 Software Update - Last Week

Hi Prasana, and thanks for the response.

I have not tried a factory reset with my thought process being, it's clear the update is the issue, and a factory reset would reload everything to the latest version as I have it now. If you think that's not the case then I'm game to try it. Not sure the process as this is a new device for all of us.

I'm afraid I can't answer the network question as I assume that network selection and network operators were on automotic choose, out of the box. If I know what Network Mode, APN, and Network Operator should be I could certainly set those. There are several "Rogers" selections under operators.

Thanks again,
Steve...
I Plan to Stick Around
Posts: 85

Re: LG G5 Software Update - Last Week

FYI, my son;s LG G5 also auto updated that version today and now he is losing his signal all over the place. It appears to occur when there's a switch from LTE to something else. Signal bars are shown but there is no usable network.

 

AGAIN, this is only since the update and now on two phones exactly the same circumstances.  My wife caught hers in time and removed automatic update.  This is a mess.

Highlighted
Moderator
Moderator
Posts: 1,931

Re: LG G5 Software Update - Last Week

Good evening @bubbbab,

 

I have just received the update on my LG G5 today and, so far, have not had any issues with the phone.

 

As soon as it is installed, you would get a message asking whether you wish to activate and set up Wi-Fi Calling or not. Is it something that your son may have done?

 

If it is the case, you might want to look into the Settings.

What could be happening is that he clicked "Yes" and therefore the device uses Wi-Fi Calling when the network allows it.

 

Please keep the Community posted on your findings, pertaining to that feature, before you try the factory reset option.

 

RogersMaude

I Plan to Stick Around
Posts: 85

Re: LG G5 Software Update - Last Week

Thanks for the reply. Neither of us are using WiFi Calling, but thanks for the idea.

There is something directly related to this update. I'm sure this will become a more prominent issue, in time.

We've tried automatic and manual network selection but it hasn't helped. It's a little scary because the phone doesn't notify us when it's lost a connection. Not good for a small business person.

One thing for certain, one way or another it's not going to continue.

Steve...
I've Been Here Awhile
Posts: 3

Re: LG G5 Software Update - Last Week

Same story with my LG G5 on FIDO.

After update the phone at tmes looses network and people calling me go directly to voicemail.

Sending text messages loops on "sending"

Turning on/off airoplan mode does not help - only full restart fixes it.

I have the phone since June - it never hapened before the update.

 

 

Moderator
Moderator
Posts: 1,931

Re: LG G5 Software Update - Last Week

Good evening @sardanapal,

 

Thank you for your post!

 

Were you able to obtain assistance from Fido in regards to this?!

 

We sometimes recommend a factory reset after a major update if any issues persist.

 

For future references, check out Fido Community ForumsSmiley Wink

 

**

 

Just following up @bubbbab -

In regards to the network connection problems you were experiencing, did it get better?

 

If you need help to resolve this matter, it would be our pleasure. However, we'll need access to your account.  

Please send a private message to @CommunityHelps, if the need may be. 

For more info on our Private Message(PM) system, take a look at this page.

 

RogersMaude

 

 

I've Been Here Awhile
Posts: 3

Re: LG G5 Software Update - Last Week

Hello, yes I went to FIDO and they reset my phone, network settings on the server and replaced SIM card.  Nothing changed. I have two LG G5s and after update I experience constantly dropping calls on both. When calls drop I notice that network goes down


@RogersMaude wrote:

Good evening @sardanapal,

 

Thank you for your post!

 

Were you able to obtain assistance from Fido in regards to this?!

 

We sometimes recommend a factory reset after a major update if any issues persist.

 

For future references, check out Fido Community ForumsSmiley Wink

 

**

 

Just following up @bubbbab -

In regards to the network connection problems you were experiencing, did it get better?

 

If you need help to resolve this matter, it would be our pleasure. However, we'll need access to your account.  

Please send a private message to @CommunityHelps, if the need may be. 

For more info on our Private Message(PM) system, take a look at this page.

 

RogersMaude

 

 



to zero bars. 

Moderator
Moderator
Posts: 1,025

Re: LG G5 Software Update - Last Week

Hi @sardanapal,

 

Since this is an issue on the FIDO network, I would recommend that you reach out to Fido Community Forums for further assistance in this matter.

 

RogersCorey