LG G5 Questions / Reservation Numbers!

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I'm a Trusted Advisor
Posts: 31,984

LG G5 Questions / Reservation Numbers!

Hey guys!
 
So LG Announced the LG G5 a couple weeks back. The G5 features a Snapdragon 820 SoC, a 5.3-inch QHD display, 4GB of RAM, two rear-facing cameras — including a 8-megapixel wide-angle lens — a 2,800mAh battery and USB-C, as well as WiFi, Bluetooth 4.2 and LTE connectivity. Rogers as of Today did let us know that it will be launched April 8th. It should be going on the reservation system up soon but ill give a exact date on when. Here are somne key questions about the reservation list & questions. Also if you are new customers and ort existing customer who pre-order the G5 gets a free CAM Plus accessory alongside their purchase on a 2 year term Plus plan.
 
1). Once Rogers has announce when they will add the LG G5 to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; LG G5. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
 
For any other questions or concerns just post on this thread & i will gladly be able to help you! Smiley Happy
 
 
 
I Plan to Stick Around
Posts: 14

Re: LG G5 Questions / Reservation Numbers!

I see the Galaxy S7 is available for pre-order starting today. Any word on when/if the LG G5 will be?

I'm curious to see how it will compare price-wise.

Just a guy.
I'm a Trusted Advisor
Posts: 31,984

Re: LG G5 Questions / Reservation Numbers!

Hello @Rockford

Unfortunately at this moment there is no news when the LG G5 will be available for pre orders. Once Roger announces it, it will be available for pre order.

 

Keep a close eye out for their a Facebook and Twitter page and also online as well!

I Plan to Stick Around
Posts: 14

Re: LG G5 Questions / Reservation Numbers!

Ok, hurry up and wait. I hope it's soon though. My phone's dying. Already down to 55% and it's 7:15 in the morning! Smiley Mad

I'm leaning G5 over S7 and the former's replaceable battery is one of the reasons. (see above)

Still, price is going to factor in.

Also, I see that there's VR gear offer for S7 pre-orders.

I wonder if LG will do something similar. Perhaps throw in one of the "friend" modules.

 

Just a guy.
I'm a Trusted Advisor
Posts: 31,984

Re: LG G5 Questions / Reservation Numbers!

Hello @Rockford

Oh my. I don't really care about changing batteries as i do have a backup battery charger which is fast charging. So that will charge my phone. Also it depends on if LG and the carriers make a agreement to have something aka a gift for free when u pre order the LG G5 but we shall see. Until then no one knows..

I've Been Here Awhile
Posts: 2

Re: LG G5 Questions / Reservation Numbers!

Got two LG G4 phones last year and each came with an extra battery and stand alone battery charger. Super convenient to just grab a couple of fully charged batteries when you're taking off and know you're not going to have to hunt for a place to charge your phone or worry about conserving your usage. Really hope something like that is offered with the G5 cuz I'm pretty sure I'm coming down with upgrade-itis!

I've Been Here Awhile
Posts: 2

Re: LG G5 Questions / Reservation Numbers!

I have a Qualcomm 2.0 charger, but it's sure a lot quicker to take 30 seconds to swap in a full battery.

I'm a Trusted Advisor
Posts: 31,984

Re: LG G5 Questions / Reservation Numbers!

Hello @ejmc76

Honestly i haven't heard any promotions for the Go yet. Last year LG announced that promotion package when they announced the G4 but nothing this year. We shall see!.

Retired Moderator RogersShakir
Retired Moderator
Posts: 146

Re: LG G5 Questions / Reservation Numbers!

Thanks @Meowmix for getting this started!

 

RogersShakir

I'm a Trusted Advisor
Posts: 31,984

Re: LG G5 Questions / Reservation Numbers!

Hello @RogersShakir

 

No worries! I know many want the LG G5! Smiley Happy