LG G4: WARNING - do NOT upgrade Android

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I'm Here A Lot
Posts: 5

LG G4: WARNING - do NOT upgrade Android

I got my LG G4 at the beginning of July and have absolutely love it. It does everything that I need a phone to do and the removeable battery and expandable memory was a big factor in my selection.

 

The battery life was amazing: I don't play games on my phone, I rarely make an actual phone call, and I use a web/SMS interface (MightyText, if you're interested: quality product if you work at a computer). That being said, I'm far from a light user: I search the web a lot , text with different apps and use social media.

 

My battery life averaged at least 40-50 hours most of the time (heavy use taking a lot of phots would reduce that to 30-35, very light use would extend it to 60+ hours), and this has been consistent for the last seven months of use. Having a second battery is the plus, because I an allow it to die to 0% and immeditately switch out the battery.

 

When Android 6.0 was pushed to the phone I was hesitant, but consdiering that it's been deployed to other networks over the last few months, I took a risk and updated. BIG mistake: I've just gotten home from work and the battey is at 2% after about 9 hours. The phone felt physically warm and I checked the temperature (*#*#4636#*#*) and it was in the low 40s.

 

I'm quite worried that this will be unalterable and that I will have to live with this for the remaining 17 months before I can get an upgrade. I'm going to search the web for any information on things that I can try and possibly even look into if there is a way to downgrade. I would just warn people not to jump on the new update: I had NO complaints with the OS at all, and I feel that I've learned my lesson.

 

I will update if the situation changes. If anyone has any suggestions, please let me know!

 

 

 

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I'm a Trusted Advisor
Posts: 32,013

Re: LG G4: WARNING - do NOT upgrade Android

Hello @KurtToronto

Have you tried to do a factory reset on the device to see if that will fix it? I always do and have great results. I updated My G4 and have no issues like yours. Also contacted a few people and the same. Nothing on their end. Do remember it's a update so it will take time to settle in.
I'm Here A Lot
Posts: 5

Re: LG G4: WARNING - do NOT upgrade Android

Thanks for the reply and the suggestion.

 

I've decided to give it a couple of days to settle in before I try that (just put in the second battery and am crossing my fingers). I understand that there might be things going on in the background that might be the cause of this.

 

Make no mistake: I'm quite happy with my LG G4, and I more intend to have this just as a statement on the web (which I was unable to find during my hasty and cursory search last night) which might guide others who are on the fence. I will be sure to post updates on the performance.

I'm a Trusted Advisor
Posts: 32,013

Re: LG G4: WARNING - do NOT upgrade Android

Hello @KurtToronto

I'll see if I can contact my LG rep and see what he says. Normally is jusy a battery restart or a factory reset on the device should remove small little bugs and issues but again it's not 100%.

Hopefully we get you some answers soon!
I'm Here A Lot
Posts: 5

Re: LG G4: WARNING - do NOT upgrade Android

Thank you so much.

 

Update: my phone has had its screen off for 90 minutes and is down to 85%.

Retired Moderator RogersShakir
Retired Moderator
Posts: 146

Re: LG G4: WARNING - do NOT upgrade Android

Hey @KurtToronto

 

While we wait for @Meowmix's friendly contact on LG side, I do want to discuss another theory.

 

For your battery drainage, under your Settings > General > Battery and power savings > Battery usage

What is showing up as the 1st, 2nd and third highest usage (They are in order normally).

 

Sometimes, if there are apps, third party or native that are draining the batter more than your screen and android system. You have a malfunction and a simple reboot won't solve it.

 

@Meowmix among other users here can confirm that. Sometimes a hard-reset is required (making sure back up of all personal/needed files are done first). Hard Reset is last thing we want to do of course.

 

So for now, can you take a screenshot of that battery usage screen? So the community can better assist you?

Thanks! :]

 

Cheers,

RogersShakir

I'm a Trusted Advisor
Posts: 32,013

Re: LG G4: WARNING - do NOT upgrade Android

Hello @KurtToronto

I spoke to my rep a couple of days ago and since he has been busy he left me a voicemail today for another issues but let me know his boss at head office is looking into this.

Again it all depends on the background apps that u may have or even the screen time. I would suggest as RogersShakir said to post a image of your battery usage and let us see what's going on. This way I can also show my LG rep this too.
I'm Here A Lot
Posts: 5

Re: LG G4: WARNING - do NOT upgrade Android

Thanks for your replies, @Meowmix and @RogersShakir,

 

It's been a week and it seems to have equilibriated itself. I'm back up to 30+ hours, although it dropped drastically on Thursday and Sunday. I'm hoping that it eventually regains its old longevity. I do remember a similar situation with a phone from a couple of years ago where an update there was a temporary but considerable reduction in battery power coupled with the phone being uncharacteristicaly and almost alarmingly warm. I'm hopeful now that this too shall pass.

 

Even during the dip in performance the battery usage profile looked more-or-less normal and with the usual proportions, regardless of the actual life: Cell standby and Phone idle each consuming around 17%; Android SystemAndroid OS, and some background apps like Locale and MightyText around 8%. There really isn't much that I've noticed, but I will be certain to screencap it if it dips again.

 

A bit of an off-topic question: when performing a factory reset, do you have any suggestions for backing up the phone beforehand? Most of my pictuers are on the SD card, but it would really be nice if I could somehow preserve my SMS/MMS history.

 

Thanks again, @Meowmix and @RogersShakir

Kurt

I'm a Trusted Advisor
Posts: 32,013

Re: LG G4: WARNING - do NOT upgrade Android

Hello @KurtToronto

You can download a third party app for backing up text messages. I usally do that or back up the device on the LG software on your laptop / desktop. LG has a backup on their devices in the settings which back up the text messages too!
I Plan to Stick Around
Posts: 14

Re: LG G4: WARNING - do NOT upgrade Android

Mine was doing the same thing too! I turned off the activity logs in the about phone settings and somehow my location settings got set to high so maybe check into that as well. This seems to have fixed things. I can unplug my phone at night 9:30 10ish go to bed and wake up at 7:30-8 and my phone still happily say 100%