Hello Rogers Community,
I purchased a LG G Pad 3 LTE Tablet( Model: V522) from Rogers in Jan 2017. It originally came with Android™ 6.0.1 Marshmallow. Fast fwd an update to Android Nougat 7.0 was released around end of Jan-1st week of Feb 2017. Everything worked ok after the update except WiFi issue on 5Ghz frequency.
Issue noted after the Android 7.0 update is more so related to the WiFi performance on 5Ghz / 802.11ac or 802.11n. I noticed Speed Test on 5Ghz caps at 30-32 Mbps download on this LG Tablet v/s other devices .
If I do the same speed test on any other 802.11ac compatible wireless device in household results of the speed test range 178-185 Mbps downloads.
When the tablet was on Android™ 6.0.1 Marshmallow speed test range 178-185 Mbps downloads. ( Screenshots attached)
Clearly this is some kind of O/S issue....Has any one else experienced the 5Ghz performance issue here since i did not see a single thread on the Rogers forums for this tablet. However there is a thread on Fido forums.
Troubleshooting done so far:
-Tested on 2 different Rogers dual band AC routers.
-Factory reset the tablet using the key combination
-In tablet Wifi setting the link speed shows as 433 Mbps (screenshot attached)
-Locked the router to 5Ghz/ to 802.11 ac mode only and speed test was same.
-I called LG Support and they were hopeless . they asked me to contact my ISP why they limiting my speed "SMH"
Any other Lg Tablet owners/users here can confirm the above issue?
Solved! Solved! Go to Solution.
These are interesting observations and I don't have an easy answer for you but I think the problem is with the software on the LG G Pad (updated WiFi drivers) more than with the CODA.
I just repeated the tests with the following devices
WiFi routers / access points:
These are the tests results I got:
LG G Pad III
LG G4 Phone
I don't have a non CODA modem to test at the moment but the Android 7 on the G Pad III is suspicious given the bad results on both the ASUS router and the Hitron modem.
Welcome to the Community 🙂
I appreciate all the troubleshooting steps that you've tried and mentioned above. We haven't come across any known issues so far. Are you able to successfully connect to 2.4?
Is anyone else in the Community experiencing this same issue?
Thank you Zia,
Yes 2.4 Ghz works as normal and in fact irony of the issue is speed test on 2.4 Ghz is faster (75Mbps ish D/L) than the 5 Ghz. There a several similar reports on XDA website and US variant of this tablet model.
Its probably not a popular model by any means so most users probably on ipad or samsung tabs.Hence less likely you would hear about issues related to budget tablet.
Attached below speed test on Samsung s6 on same 5Ghz /SSID
I understand Bluetooth operates on 2.4 GHz spectrum, however, I'm wondering if you have tried disabling Bluetooth and testing the 5G WiFi on the tablet?
Also, you can select three different Channel Bandwidths 20 MHz, 40 MHz and 80 MHz for 5 GHz WiFi network. I suggest trying different Channel Bandwidth to see if it makes any difference. Currently, if it's set to 80 MHz, the tablet may not be supporting it.
-Tested with BT enabled /disabled = no change
-Tested with 5Ghz locked to 20 MHz, 40 MHz and 80 MHz = Similar results as above
-Tested at work on a CNG3 ACSMR modem and tab reaches full speed on 5Ghz (185-195Mbps)
-Conclusion : Something to do with latest firmware (220.127.116.11) on the Giganet modem CODA 4582. Time to speak to Rogers Dave:)