Huawei P20 Pro- no data despite saying connected

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I've Been Around
Posts: 1

Huawei P20 Pro- no data despite saying connected

Need help!
For the past couple days my phone won't connect to data despite it saying I AM connected.
Contacted Rogers and the data connectivity in my area is perfect with no issues.
Has anyone had this issue with a Huawei?

 

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Moderator
Moderator
Posts: 1,700

Re: Huawei P20 Pro- no data despite saying connected

Hello, @Tunger.

 

Welcome to Rogers Community Forums!

 

Thank you for posting your data connectivity concern in the Community. We would love to help resolve the issue; please answer the following:

 

  • When was the last time the data worked for you?
  • Have you made any changes to your phone? Like installing or uninstalling any apps etc. 
  • Do you have a VPN app running on your device?
  • Have you power-cycled your device?
  • Is it possible for you to try your SIM on another device?

 

We look forward to hearing from you!

 

Cheers,

RogersMoin