My understanding suggests this is a Rogers issue - Huawei has provided the firmware to the respective Telco to distribute to their subscribers, and somehow Rogers is fumbling this one very badly...
Yes, Pixel is by far the best phone from the update perspective, but that's because they cut out the Telco and release the firmware on their own (and also make it available on website to download and flash offline). At the same time, their phone has sub-par spec, especially when considering the price... I replaced my Pixel XL with P20 PRO, and I am super happy with the hardware (the battery especially) and the tweaks they did to the Android firmware is actually quite useful. The only thing I miss is the monthly security updates.
Huawei support people are actually way more helpful in this matter. They explained exactly what's going on with the process. Good luck getting hold of someone at Rogers support who understands anything about Android firmware.
Good morning Community!
We have received an update from Huawei Canada late last night, and unfortunately its not the greatest news. But there is more detail in their explanation (that was not shared with us last time).
The details are as follows:
For the P20, Huawei Canada are continuing to drag the rollout from January 16th through to February 2nd.
For the P20 Pro, there is a little more complication, but added bonus. Huawei Canada will now release Android Pie which includes the January security update. The rollout for those who still do not have Android Pie will begin January 21st and is to be fully completed by February 12th.
The rollout for those already on Android Pie will begin January 21st and be fully completed by January 28th.