How to access HSPA from Rogers LTE?

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I've Been Here Awhile
Posts: 3

How to access HSPA from Rogers LTE?

I have purchased an Asia Roaming package which include voice, text and data (20MB) effective Dec 9th.  Voice and texting work except data. The data roaming function is already turned on but I still cannot access the internet.  Then I found out Rogers roaming partner in HK - '3 Hong Kong' uses HSPA.   I use a Sony Xperia ZL which does not give me the choice of HSPA. Is there a way to make the data roaming work? 

 

Thank You!

 

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Retired Moderator RogersAmanda
Retired Moderator
Posts: 216

Re: How to access HSPA from Rogers LTE?

Hi there @!

 

Were you able to find a resolution? If yes, please share with the community Smiley Happy.
Or, if needed, please reach out to us on  TwitterIcon.png @RogersHelps or FacebookIcon.pngFacebook.com/Rogers Our team will be happy to assist you in troubleshooting.

 

Have a great weekend!

RogersAmanda

 

I've Been Here Awhile
Posts: 3

Re: How to access HSPA from Rogers LTE?

Thank you RogersAmanda.   Unfortunately I still haven't found a solution.

I Plan to Stick Around
Posts: 65

Re: How to access HSPA from Rogers LTE?

1. Which network mode is your phone set to?

Do u have a GSM/WCDMA option?

 

2. Also which APN are you using?

 

Retired Moderator RogersSam
Retired Moderator
Posts: 5

Re: How to access HSPA from Rogers LTE?

Hi Lavender_One, 

 

For future references, we have multiple roaming partners in Hong Kong. If you are not able to connect to 3g on one of the carriers you can manually choose another carrier. You can refer here for the detailed list of carriers available and which carriers support 3g. 

 

Hope this helps!