Help! My S5 keeps rebooting!!

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I Plan to Stick Around
Posts: 16

Help! My S5 keeps rebooting!!

Hi Everyone,

 

I am using Samsung S5 for few months. 

 

Since last month. My phone keep rebooting itself randomly. 

 

I did the following on troubleshoot but still no luck.

 

1. Factory reset.

2. Trying Safe mode.

3. Factory reset and didn't install any apps.

4. Removed SD card.

5. Checked battery and the battery didn't change in shape.

 

O/S: 4.4.2

Didn't root or any modification on my phone.

 

That drives me crazy and the phone will reboot randomly, doesn't matter I am on phone, browser or listen to music.

 

Someone please help and give me some advise.

 

Thanks in advance.

 

 

***Edited Labels.***

Solved! Go to Solution.
I'm a Trusted Advisor
Posts: 31,991

Re: Help! My S5 keeps rebooting!!

Hello IceFire

Have you tried contacting Rogers to send it into repair or get them to send you another replacement out? It could be the device causing the issues and not the software.

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I Plan to Stick Around
Posts: 16

Re: Help! My S5 keep reboot!!

Thanks Meowmix, I brought my phone to a local Rogers store and sent for repair, got a loaner phone as well. Hopefully they can fix the problem.

Thanks for the advise.

I'm a Trusted Advisor
Posts: 31,991

Re: Help! My S5 keep reboot!!

Hello IceFire

You are welcome!. Let us know how it works after Smiley Happy