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Google Pixel and Google Pixel XL Reservation Number / Questions

I'm a Trusted Advisor

Hey guys!

Google just announced the Google Pixel and Pixel XL! Great phones with great features! Let's discuss more here!

1). Once Rogers has announce when they will add the Google Pixel and Pixel XL to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Google Pixel and Pixel XL Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.

2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.

3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.

For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ

4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy


*Edited Labels*

837 REPLIES 837

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

I Plan to Stick Around
are you still with them?

It seems like you're in an internal position as opposed to retail

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

I'm a Trusted Advisor
Hello @Prospect

I still hold a somewhat position with them at this moment ( on leave for personal reasons). I still communicate with them daily and get emails as well.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

I Plan to Stick Around
I emailed both general managers of the two Best Buy stores today.

I hope they are compassionate enough to understand the damage their mobile manager and sales managers have managed to inflict.

I wasted a total of 8 hours yesterday, from commuting to three stores in my leased vehicle.

Let's not forget it was my day off and of course the fuel and time.

I'm not sure what an appropriate resolution is, but, at this point both sales and mobile manager have yet to show any form of remorse.

The mobile manager offered me a free google DayDream, even though the unit that would have landed next week, would have come with it as part of the Rogers promotion.

And the sales manager offered me $30 Gift Card for my fuel. Even though I spent two hours on the round trip, and another two hours as he spent one sifting through his nonsense, and another hour he spent figuring out how to pass me back to the Mobile Manager.

When I asked him if would take into consideration my time, the unnecessary mileage on my leased vehicle, or the fact he could see I was not alone, he said the gift card would be the best he could do.

Yay Best Buy!

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

I Plan to Stick Around
Rogers said they can order it for me again, but I can get expect delivery in February.

So, 4-5 months after launch.

All cause I thought it would be a smart idea to preorder with Best Buy.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

I've Been Around

Pre-ordering the device through Rogers hasnt exaclty been a pleasant eperience either. I had originally pre-ordered a black pixel XL 128GB when the original promotion was beig offered in September (chroomecast and play store store credit). A few weeks later I received a call from the store saying to come and pick up the device. Since I want to port a number from another carrier getting the phone shipped directly was not an option. Once I arrived at the store I found out they had a 128 GB Pixel. I told them that I had ordered an XL and was told it was my fault, and that I must have ordered the wrong phone. I pulled out the order confirmation and turns out they had sent the wrong device to the store. After arguing with the clerk who insisted he could do nothing more to help I called Rogers. I should also mention that the given Rogers store where I was picking up the phone was offering 200$ off any new activation at the time, and that it was the third time that week that Rogers sent them a regular Pixel for customers who had ordered the XL. I called Rogers and after talking to five different people over the course of three hours I was finally transfered to extrenal CET that ultimately also failed to really help. Since the phone was backordered in their system they apparently couldn't do anything to help. All they offered was a 180$ credit that would be good for the next three months. No chromecast, no play store credit, 20$ less than the store was offering and of course still no phone. After getting off the phone I pre-ordered another phone as was recommended by the agent. Here I am a month later, and my reserved device still has not shipped despite the fact that it was supposed to ship in three to four weeks at the time it was ordered. I have been #8 on the list since I placed the second pre-order and nothing has changed since.  Absolutely pathetic customer service on Rogers' part. 


It baffles me that after the numerous fiascos that take place every year when the Iphones are realeased that carriers and device manufacturers alike are unable to deliver the product. It is just logical to me that both parties should ensure that a reasonabe amount of stock is avaible before releasing a device. Take the earpods that were released yesterday, many store receives as little as eight units. I feel bad for the store clerks who had to deal with all those frustrated customers. 


I guess such is the sad plight of the mobile consumer in Canada.