10-04-2016 05:54 PM - last edited on 10-13-2016 08:25 AM by RogersMoin
Google just announced the Google Pixel and Pixel XL! Great phones with great features! Let's discuss more here!
1). Once Rogers has announce when they will add the Google Pixel and Pixel XL to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Google Pixel and Pixel XL Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.
For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ
4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy
11-04-2016 01:05 PM
11-04-2016 01:09 PM
11-04-2016 02:47 PM
11-04-2016 03:02 PM
11-04-2016 05:29 PM
Shipped but no tracking info or call/text for delivered. Seems like a lot of you got yours though so I'm glad!
Just debating if I should check anyway because I doubt the staff is sitting there thinking "oh let me call them the moment we get it in" lol
11-05-2016 12:58 AM
11-05-2016 01:41 AM
I got my phone today as well but they didnt call me I called them just on the off chance it was there and turns out it was! Loving the phone so far but its a different experience for me as I've been using iPhones since the 3Gs so its a bit of a learning curve.
Got the chromcast with it as well so thats amazing. Pretty disapointed no one from the store called to inform me the phone has arrived especially after the fact that the CSR's were braging about how dead the shop has been all day and that they could just sit around and chill..
Just need to get myself a case now and I wont feel so....naked. Hope all of you guys get it soon!
11-05-2016 01:43 AM
Sh4no, are you in the lower mainland? I fought the urge to drop in or call in but now I regret it having read your comment. My ship to store is in Burnaby and open Saturday.
11-05-2016 02:51 AM
11-05-2016 07:45 AM
11-05-2016 08:46 AM
are the 128 Black XL shipping too?
11-05-2016 11:00 AM
11-05-2016 11:49 AM
11-05-2016 02:33 PM
11-05-2016 08:06 PM
Still at #10 on 35 here for 128GB Pixel XL Silver; no movement.
11-05-2016 08:09 PM
11-06-2016 06:42 PM
11-06-2016 08:16 PM
11-07-2016 12:52 PM - edited 11-07-2016 01:38 PM
I reserved a Pixel XL 128GB Black to be shipped in store. I received an email last Thursday saying the device has been shipped and the store will call me when they have received the device. The email also said I would be refunded the reservation fee when I pick up the device, but I have already received an email saying my 40$ reservation fee has been refunded. The thread here says it will be refunded when shipped, but does this include orders shipped to stores as well? Also, any ideas how many business days it takes to be delivered? It's tough not having any tracking info!
11-07-2016 12:57 PM - edited 11-07-2016 01:06 PM
11-07-2016 01:00 PM
@trotz If you're itching to know if it made it to the store you could just call them up and see. Sometimes deliveries get made and the staff doesn't get to look at it right away to find all of the reserved devices and call customers to tell them that they have arrived.