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Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor

Hey guys!

Google just announced the Google Pixel and Pixel XL! Great phones with great features! Let's discuss more here!

1). Once Rogers has announce when they will add the Google Pixel and Pixel XL to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Google Pixel and Pixel XL Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy

 

*Edited Labels*

837 REPLIES 837

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

jannodeleon
I've Been Here Awhile

Just got my pixel xl today ! But obviously some concerns. I spent about three hours on fb to find out the status of my pre order perks. Chromecast,$50 Google play, and 2 gig of data. So after going back and forth with the agent. He said I was ineligible for everything else but the 2 gig plan.  His reason were because I ordered the pixel on October 26. Which isn't true, I took a screen shot of the official receipt they had sent me when my cc was charged.

 

After said screenshot, he went on to tell me that I wasnt even eligible for the 2 gig data as well. His new reason was because I had paid out the device out right (679.99).

 

Now, I'm not sure if I did buy it outright, which I don't think I did. I only paid to ensure I get it faster. The online agent I used to order the phone Also assured me that I'm eligible for all said pre order perks. confirmed twice, have all the chat logs saved. Also knowingly adding a line and agreeing to a two year term. Now the Facebook agent insists that I bought the device out right. 

 

At this point, 3 hours later.. I ended up calling Rogers. Same thing, the best they can do is is credit me $50.But can't get Google play and 2 gig data.

 

I'm on a share plan 15 gig tab. So can someone explain to me why I'm not eligible for the pre orders if I ordered on Oct 17th. Thanks and sorry for the format.

 

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

benbar21
I Plan to Stick Around

@jannodeleon

 

Woah, I'm amazed you're so calm haha. 

 

The fact that he says you bought the device outright is ridiculous, since $680 is the premium tab price and to get that price you had to have signed up for a two year contract.

 

I'm sure @Meowmix has more precise advice here, but I'd call and threaten to return the phone and cancel your contract, and ask for retentions. Assuming you haven't made 30 minutes of calls yet you can still return the phone and cancel everything. You preordered the phone and signed a contract, so to be told that you ordered it later than you said you did and that you bought it outright is outrageous. 

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

jannodeleon
I've Been Here Awhile

Thank you, I'm deifnately not calm. I missed out on the best buy pre order deal had i known.  im going to call once more tomorrow on my drive to work. If it isn't rectified,i will be porting my number to a new provider.

 

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

benbar21
I Plan to Stick Around

I'd definitley call and ask for retentions and threaten to leave. But this story seems so absurd that you probably just got unlucky with reps, I'd assume a supervisor will be able to help.

 

If you do end up leaving don't just cancel and pay out the contract, return the phone and switch. Although if you've gone over 30 minutes talk time you are likely out of luck, unfortunately.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

pixel40
I've Been Here Awhile
Ok, I have my ship to store email notification and my status shows shipped. But just now I got an email saying my account has had the $40 device reservation fee credited. I thought that was not supposed to happen until the device was picked up in store. Does this mean my preorder is cancelled? I didn't do anything.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

JacobM1
I Plan to Stick Around

Mine has been refunded too. This whole system is out of whack.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @JacobM1

How is it wack when it's doing its job?...if you guys read my first post or even the FAQ you would see that the $40 gets credited back ONCE it's shipped out...

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @pixel40

No you did not. If you read my first post or even the FAQ you would see that the $40 reservation fee gets credited back ONCE the device ships out or the reservation gets cancelled...

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @jannodeleon

First off I want to explain all this too you. Calling into Rogers won't get you much as they can't give u those pre orders or ship them too you as they don't have them physically in their system to do so. So calling in and " threatening" to leave because u may not get it won't get u anywhere.


Now as per the pre orders.

The $50 Google Play credit will come via a text within 10-15 days. This was indicated by me and a couple of other users which picked up the device.
The Chromecast it indicates that it should have been given to u when u pick up the device. It also indicates that you MUST open a 2yr term with them in order to get this. You won't be eligible if u buy it outright or do it on a pre paid. Unfortunately it's on the fine print below. So the store does have some truth there.

As per the 2GB data bonus. As i recall it's for plans 5GB+. SO It should technically work for you. Never listen to the reps in the store. They have no clue 98% Of the time what they are talking about which has been proved sadly.

Let me see if I can get anymore details.

EDIT -. Here we go.

" Offer available from October 4 to October 19, 2016 or while quantities last for online pre-orders only at rogers.com/pixel. Customer must activate a post-paid wireless plan to receive Google Chromecast shipped with Pixel. Google Play credit promo code will be sent within 10-15 days upon activation via SMS and can be redeemed at http://play.google.com/redeem. Promo code must be redeemed by December 31, 2016. No compensation or credit will be given to customers who do not redeem within the eligible offer period. Offers not available in-store. If customer you returns the phone and/or cancels the eligible plan with 15 days of activation, customer you must also return the Chromecast at same time.
Offer available for a limited time and subject to change. Available with online pre-orders rogers.com/pixel and purchase of Pixel and activation on a 2-year Share Everything Plan having minimum 5GB data (minimum 6GB in QC and MB). Activation on an eligible plan must be completed by October 31, 2016 to receive the offer. Bonus data will be applied within 10-15 business days of activation. Connection fee of $20/line applies (for new device/line only) to active your services, except online. Early cancellation fees apply in accordance with your Wireless Services Agreement."

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

trimaican
I Plan to Stick Around

@Meowmix

 

when does that 2gb get added? I think you mentioned that previously is it around the same 2-3 week time period?

 

My preorder has moved to in progress and the store I have to return the phone I got to get my account activated extended that return date until wednesday, so as long as it comes in by then I'm good to go!

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @trimaican

The bonus data will be added to everyone's account within 10-15days after the upgrade or activation had been done :).

I posted all the information above.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

trimaican
I Plan to Stick Around

I assume people might be in a situation where they have to call in about the 2gb since it was originally written that your device needed to be activated by 10/31.  Hopefully its been extended to a more reasonable date for the rest of the preorders.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @trimaican

Most likely so. Due to the pre order just shipping now, I believe they should extend it. At this point yes calling in would be the best bet.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

JacobM1
I Plan to Stick Around
Just got the call from my store that they have it! The rest of this school day is going to SUCK! Going to pick it up asap.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @JacobM1

Glad to hear :). Enjoy when u get it.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

kanleung
I've Been Here Awhile

a week ago, the rep on the phone told me to wait since it is in progress.  They said they won't able to cancel it since it is in progress.....I guess listening to them was wrong?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @kanleung

IN PROGRESS is just a status. The devices isn't tied to your account in anyway. So u can go to a store and pick one up if u like. The only way it wild be tied to ur account is if u did a upgrade over the phone.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

enigma4321
I Plan to Stick Around

So my ship-to-home just got delivered.. so dont have to go to rogers!! They will receive my preorder too later.. @Meowmix, i wont have to let them know do i ?

 

thanks !

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @enigma4321

When you're reservation goes to the store and they call u, let them know u don't want it and they will sell it to a walk in.

Glad u got urs though!

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

amardeepsingh
I Plan to Stick Around

@enigma4321 Did it ship with a chromecast?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

enigma4321
I Plan to Stick Around
@Meowmix thanks as always!
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