cancel
Showing results for 
Search instead for 
Did you mean: 

Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor

Hey guys!

Google just announced the Google Pixel and Pixel XL! Great phones with great features! Let's discuss more here!

1). Once Rogers has announce when they will add the Google Pixel and Pixel XL to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Google Pixel and Pixel XL Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy

 

*Edited Labels*

837 REPLIES 837

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

kanleung
I've Been Here Awhile

According to Roger live chat, the status for my online order was changed to "in progress" since Oct  20.  As of today I still did not receive any notification of when they actually will ship the the Pixel to me.  Very disappointed to the online reservation since the phone is available at the store and I am just sitting an waiting.  Just in case someone is wondering what number I am in the reservation system, I am #8 according to the email I got.

 

I really don't understand how rogers online order / reservation can be  so much slower compare to the phone actually available at the store level.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

JoshuaAustin
I Plan to Stick Around
I just got my Very Silver Pixel XL 128GB in the mail today direct from Google... Once these guys get stock, they don't mess around. Literally got next day shipping even though I only selected the standard free shipping.

Now I can just continue paying g off the balance on my Note 5. Maybe I'll order through Rogers next year or maybe I won't.

I really liked getting the phone quickly after ordering and being able to leisurely unbox and photograph my new phone compared to the rushed in store experience where they are practically shoving the SIM card in as fast as possible and skipping all the initial setup steps... I really liked that...

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @JoshuaAustin

Glad you got it! Unfortunately the stores have to do that to make sure the phone isn't damaged and make sure it works with Rogers. So that's why they do that. Glad u love the phone though!

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @kanleung

If it's available at the store, then why not go get it? What's stopping u? Also not all stores have the 128GB. I haven't seen any store actually get it other some reservation ones.

If it's the 32GB one then go ahead and get at the store...

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

pixel_xl
I Plan to Stick Around

yesh! phone has been shipped.  woot!

 

weird thing is there was no tracking number with email / text confirmation.  did anyone else get a tracking number?

 

Thanks!

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @pixel_xl

No one gets a tracking number with their reservations. They took that down last year but never removed the wording from the site.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

pixel_xl
I Plan to Stick Around

@Meowmix wrote:
Hello @pixel_xl

No one gets a tracking number with their reservations. They took that down last year but never removed the wording from the site.

okay, cool.  that explains it.  Thanks for clarifying. 

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Prospect
I Plan to Stick Around
are the black 128gb xl shipping?

Any idea if Best Buy has recieved stock?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

JacobM1
I Plan to Stick Around
Woah woah woah. Did you get Ann email or did it just change from "in progress" to "shipped"?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

pixel_xl
I Plan to Stick Around

@JacobM1 wrote:
Woah woah woah. Did you get Ann email or did it just change from "in progress" to "shipped"?

got email and text.  it was for the silver xl 128gb.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @Prospect

Check your local Best Buy or check online.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @pixel_xl

No problem :).

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

enigma4321
I Plan to Stick Around
I ordered my black pixel 128gb ship to home on October 4th or 5th. Never got a notification or anything for it. So I reserved one as well near the end of October. Started in the 300s and as of today, in progress and its shipped! But why would I receive that before the ship to home when i ordered it right away! Rogers really needs to fix these procedures.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

I got an email today that my black pixel xl 128 has shipped.   

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @SycloneRob

Glad to hear!

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Ronux25
I Plan to Stick Around

Just got an email right now from Rogers saying that my Black XL 128 has shipped! Looks like its coming from UPS with a tracking number. So excited!

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @Ronux25

That's great to hear! Have you received a tracking number by email?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Ronux25
I Plan to Stick Around

@Meowmix wrote:
Hello @Ronux25

That's great to hear! Have you received a tracking number by email?

Yeah, a tracking number was included in the email I just recived. 

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @Ronux25

Hmm that's very odd. They stopped doing this a year ago and it seems only a fee people have received tracking numbers within all the reservation threads I have made. U seem to be one of the lucky ones. Others haven't received a tracking number.

Maybe the tracking number is included as some other shipments could be going to the store as well?. Hmm.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Ronux25
I Plan to Stick Around

How do the pre-order bonuses work? Just kind of curious as so far I have seen to mention of the bonus data on my account. I'm imagining that there will be something thats coming along with the phone to activate it?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @Ronux25

The 2GB free data for one year is only for plans 5GB+. If u have any other plans that are not those, u won't get it. I have mentioned this before as well with u the fine print of it.

If u have a 5GB plan then I believe it will take affect within a couple of days.


" Get 2GB of bonus data on a 5GB Share EverythingTM plan.*"

This was also posted on page 8.

" The offer is open to new and existing customers who activate the device with a two-year Share Everything plan with a minimum of 5GB of data (6GB in Quebec and Manitoba)."

http://mobilesyrup.com/2016/10/04/here-are-the-deals-canadian-carriers-are-offering-for-google-pixel...