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Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor

Hey guys!

Google just announced the Google Pixel and Pixel XL! Great phones with great features! Let's discuss more here!

1). Once Rogers has announce when they will add the Google Pixel and Pixel XL to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Google Pixel and Pixel XL Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy

 

*Edited Labels*

837 REPLIES 837

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @rajeshr

Yes as i said in my other post towards him and you :).

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

JacobM1
I Plan to Stick Around

FINALLY! In progress. I started at 149 and made my ay down to 119 becaue of cancellations. Now this last week of waiting for it to arrive is going to be painful. Lets hope for no more delays X.X

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @JacobM1

Glad to hear! Hopefully it arrives soon!. Hopefully by the end of this week

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

pixel_xl
I Plan to Stick Around
in progress...yesh!

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @pixel_xl

Yay!!:)

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

michaelcaron
I've Been Here Awhile

Also in progress! Pixel XL 128gb. This is great.

 

Thanks for getting us through the dark times @Meowmix

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @michaelcaron

Glad to hear! That's why i am here :). To make sure I can help as much as i can!

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

jannodeleon
I've Been Here Awhile
128 silver xl Just shipped! Ordered on Oct 17th and chose the pay now option hoping to get ahead. Not ahead, but it's finally shipped! Also, my reserved black xl 128 moved from 307 to 35 as of now. Was expecting the reserve one to ship before the already paid one. Also, had the iPhone 7+ 256g jb moved 2 spots from 119. I gave up and ultimately left the deciding the factor to which ever phone comes first. The silver 128xl wins!! 🙌 🙌

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @jannodeleon

Glad to see yours got shipped out!. Enjoy your toy when it comes 🙂

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Prospect
I Plan to Stick Around
Hmm, Dilemmas.

I don't know if I should get the iPhone 7 Plus 256 JB that's on its way today.

Or, if I should grab the Pixel XL 128 at Beat Buy. Best Buy offered a $100 gift card and now the $50 Play Store Credit.

Cause of the delays, Rogers offered to provide me with the preorder perks too. So, the $50 Play Store Credit, Chromecast and 2 GB Data.

Thoughts on which phone to get?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @Prospect

The perks you listed below from Rogers were offered to anyone that pre ordered or reservated the Pixel device. So in general you are getting the same as others.

In my opinion is ur choice. If you have smart tvs, the Chromecast isn't needed. If you have a 5GB plan data is the only way u can get the extra 2GB data. And the $50 Google Play credit card is great.

The iPhone 7 Plus JB 256GB is a amazing phones but u don't get any gifts. So it's really up to u.


" For: New and Existing Customers

Get 2GB of bonus data on a 5GB Share EverythingTM plan.*

Or get double the data on a 1.5GB plan — that’s a total of 3GB of data!"

This seems to be for everyone now. It's in their Promotions page. So even if u get that, it's only if u have a 1.5GB OR 5GB plan.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Prospect
I Plan to Stick Around
Umm, lol.

I might have to call in. I'm on a 7 GB loyalty plan, but maybe it's better for me to shift to in market.

ALSO,

Did you notice Rogers has a 200 dollar trade in credit towards the Pixel Phone

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @Prospect

Even if u call in, they won't be able to add it as its only for those plans. Some have already tried and even tried with retentions but couldn't.

Yes i just seen that as well.

" Offer available at participating Rogers retail locations only (while supplies last and subject to change without notice). $200 trade-in credit available to customers who trade in the following devices: Apple iPhone 5s (or newer), Samsung GS5 (or newer), LG G3 (or newer) BB Classic, Passport, Priv (or newer), Nexus 5x, 6P with purchase or upgrade to a new Pixel or Pixel XL and activation of a 2-yr Share Everything plan. Subject to trade-up program terms and conditions (if trade-in device is valued at $200 or more, customer receives credit equivalent to regular applicable trade value). Credit will be applied in store for new customers and as a bill credit on second or third invoice for existing customers"

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

shrander
I Plan to Stick Around
As of today, I was 7th in line for Silver 128GB Pixel XL. It is now "in progress."

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

pixel40
I've Been Here Awhile

After a full day of in progress but no email with ship notification, I'm getting antsy again.  My daily driver is so finicky with taking a charge now I am desperate to get my new phone.  Based on the 1 day for processing and 1 day for shipping I was hoping for a Friday pickup in store in Burnaby, but now I'm getting the sense it really might be next week.  Oh well, anything is better than end of November, which is where I was worst casing it at.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @shrander

Glad to hear!

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @pixel40

As I said in my first post and posts last page, it takes 1-3 business days to ship out... So it may ship out tonight or even Monday as weekends don't count.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Still #1 on my pre-order list, with the estimated delivery time now 6-8 weeks instead of the previous 3-6 weeks. I've also been told that as a business customer, I am not entitled to the same promotions as everyone else. Specifically, no chromecast, no bonus 2GB of data/month, no $50 Google play credit. I've also been told the regular customers will get their phones first before the business customers, even though I ordered before them.

 

Not enthusiastic about being a rogers customer right now...

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Ronux25
I Plan to Stick Around

Has anyone seen any movement on black 128 XL's? I pre-ordered by  phone so i'm unable to see my place in line.

 

Also, my mobile account was just activated. Does that mean my order is doing something? Also I noticed that the 2GB of data bonus has not been applied, how does that work?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @Ryan1234

Yes that seems so with all the reservation threads I have made.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

trimaican
I Plan to Stick Around
For some reason I haven't. Been sitting on #14 since oct 12. but it could be some kind of regional thing as others have seen their orders moved to in progress.
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