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Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor

Hey guys!

Google just announced the Google Pixel and Pixel XL! Great phones with great features! Let's discuss more here!

1). Once Rogers has announce when they will add the Google Pixel and Pixel XL to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Google Pixel and Pixel XL Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy

 

*Edited Labels*

837 REPLIES 837

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

amardeepsingh
I plan to stick around

Check your reservation status people.  Somone I know dropped from 300 to 41, and another one who was 170 has moved to in progress.  Sadly, no movement on my #29 business order.  I guess they are prioritizing consumer orders over "business" ones since they are different queues.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Just checked my reservation status. It states 

"Shipping process has begun. Additional changes cannot be made. An email with shipping details has been/will be sent to you"

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor
Hello @blahblahblah1

Thats what the IN PROGRESS is. So it may take a couple of days to ship out. 🙂

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

robx7fcna
I plan to stick around
Yup, mine is in progress too!

Last time I checked I was #93 for the silver 128gb XL.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

blahblahblah1
I plan to stick around

Question:

 

I have a contract that expires in November 2017. If I pay the balance on my existing device and upgrade to the new device, does the upgrade extend the contract another 2 years or end on Nov 2017?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor
Hello @blahblahblah1

Once you do a upgrade, you will start a new 2yr contract. So you will have to wait another 2 years from the date ur contract starts to not have a balance to upgrade again.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor
Hello @robx7fcna

Glad to hear!!

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

trimaican
I plan to stick around

Yes @robx7fcna It looks like 160 Devices have been bumped up.  (made a backup reservation for the silver in case it moves first)

 

My number started at 204 and is now at 44

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

amardeepsingh
I plan to stick around

Anybody have movement on business reservations?  How does it usually work? I see some iphone threads from years past where business reservations dont start getting fulfilled for weeks after consumer ones.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor
Hello @amardeepsingh

Usaully the business and corporate reservations are last to get the devices from what i have seen with all the reservation threads I have made. Even the iPhone 7 thread is the same.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

blahblahblah1
I plan to stick around

Hi Meowmix,

 

Hopefully you can help with my dilemma.

 

1. Current balance on my phone = 250

2. Upgrading to a Pixel XL = 549

Total cost = ~800 dollars.

Con = another 2 years. 

 

Buy the phone unlocked from Google = $1,179 = difference of $379

 

How do i decide (aside from the dollar amount) if i buy from Google or upgrade thru Rogers?

 

 

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor
Hello @blahblahblah1

Both devices are unlocked to use with another carrier and u can unlock the bootloader.

This all comes down to if u want to resign a new contract with Rogers for another 2 years OR if you rather pay the $379 and let the contract u have now end and go month to month. This is a decision you have to make but if i had the money, I would do option 2.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

G_Money
I plan to stick around

Thank you for mentioning this!

 

I am returning my 32GB Pixel XL black to Rogers and have now purchased a silver 128GB Pixel XL directly from Google.  I paid for expedited shipping because I need to return the Rogers phone by Friday.

 

I ordered a DBrand skin in matte black for the front of the phone. I just don't know if I can handle a white-front phone. I've never had one before.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor
Hello @G_Money

Very nice!!!:)

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

makovy
I plan to stick around

Reserved Silver XL 128GB, started position 134, last I checked it was 116, now In Progress! Getting pretty happy that finally I don't see that pesky number.
I am worried though that my phone will cost more than I originally thought it did after reading some posts. When I selected "Keep existing plan" it quoted me $679 for the phone (+ my monthly plan) but if they find some way to make me pay more I'm definitely throwing a fit lol.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor
Hello @makovy

Thats great to hear!!!! 🙂

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

G_Money
I plan to stick around

I have to return my 32GB by Friday, but now my black 128GB pre-order is "in progress". I definitely want black instead of white, but I have no idea when the "in progress" phone will actually ship!

 

I guess I'll have 2 weeks to return the silver one to Google if the black one arrives in the meantime!

 

 

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor
Hello @G_Money

Thats why I wait until the phone ships out. As u can see now u have to return those phones just to get the black one lol

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

rajeshr
I plan to stick around

Finally, both my orders (#4 White, #10 Black) have moved to an In Progress status.  Should be here soon! 🙂

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor
Hello @rajeshr

They should! It will take 1-3 business days for them to ship them out :).

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

rajeshr
I plan to stick around

@G_Money wrote:

I have to return my 32GB by Friday, but now my black 128GB pre-order is "in progress". I definitely want black instead of white, but I have no idea when the "in progress" phone will actually ship!

 

I guess I'll have 2 weeks to return the silver one to Google if the black one arrives in the meantime!

 

[edit - apparently you can't swear on here.]


In the past, I've found that it takes a day or two to move from In Progress to shipped and usually takes a day (if you are in a major metro) for it to arrive.  If you are lucky, it may arrive on Friday but would realistically expect it to be Monday or Tuesday.