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Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor

Hey guys!

Google just announced the Google Pixel and Pixel XL! Great phones with great features! Let's discuss more here!

1). Once Rogers has announce when they will add the Google Pixel and Pixel XL to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Google Pixel and Pixel XL Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy

 

*Edited Labels*

837 REPLIES 837

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

I am using Spigen case as well, ultra liquid crystal 

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @Raj500

Unfortunately no one knows at this moment. My guess is when they are done testing it out and making sure it works. Stay tuned.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

I have moved from samsung to Pixel, Off the bst there is no Notify badges for unreasd msgs and emails. another great feature in samsung msgs i miss is the schedule a msg at later time.

 

Any one know any alternative please share

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @Raj500

Have you checked the settings? Also have you thought of downloading a launcher to give you those options if it doesn't have it?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

qa6
I Plan to Stick Around
8 days since release and still don't have my phone? But yet when I go into the store they have some for sale to customers. And I have been number 2 for 5 days.... What's the problem ? You mean to say they don't have 2 phones??? Really getting frustrated.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @qa6

Do they have the exact same model as the one you reserved? If so why not do the upgrade? Unless you are a business and corporate customers which means you can't.

Also no Rogers store has any XL 128GB devices. They might have a 32GB or normal Pixel.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

enigma4321
I Plan to Stick Around

@Raj500 Use nova launcher  and also teslaunread and you can have notification badges for every single app.. 

you dont need a samsung or iphone to have unread badges 🙂

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

I tried Nova and than u loose the Nouget  look and feel... also the Phone app sucks in Pixel or may be i am still hooked on samsung.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

enigma4321
I Plan to Stick Around
@Raj500 Nova launcher will be updated soon with nouget. But if you mean look and feel, that's all in the launcher. That isn't what nouget is

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

iyatos56
I Plan to Stick Around

Can someone explain the priority of these "pre-orders"? because I just got an email that i got "bumped" down... 2 slots (lol really?) and yet my brother, who ordered the same device as me (black 128gb pixel XL) on thursday got his shipped to his house the next day.... So why is mine taking 2+ weeks while his took a day?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

I am trying nova now and I can get the badges, so far so good

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

makovy
I Plan to Stick Around

Reserved my device on the 14th, still on an open status

Pixel XL, Phone by Google 128GB Silver
Pixel XL 128GBSilver
Position :      119
Status:      OPEN

Starting position was 134... I've only received 2 text messages from Rogers 'apologizing' for the delay, one of which was asking to enter their draw. Curious as to how long it will take to ship all these phones out

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

hdresden
I Plan to Stick Around
I don't have any insider information but from what I've read around on different sites I am not expecting any positive news untill mid to late November.

Currently sitting at 110 from 135 a week ago.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @hdresden

Exactly. Again Rogers did state 3-6 weeks but Even Google csnt get enough units out.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @makovy

It could take a couple more weeks or even another week. Again all depends on shipments from google

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

michaelcaron
I've Been Here Awhile

Just wondering, if you ordered it to your home and paid for it right away, did you get a device already?

 

Do pre-orders get priority over reservations? Just wondering for next time if this happens again.

When I go to the upgrade section it doesn't say there will be any delay at all, where iphone says 6+ weeks.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @michealcaron

They both work the same. There is no different with shipments. Only difference is that you lay upfront and get the device shipped to you instead of reserving it and picking it up at the store where you would have to sign a contract and do everything at the store. All is done over the computer and that's that.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

vince790000
I've Been Around
Does anybody know if the Pixel purchased by Rogers is unlocked?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

trimaican
I Plan to Stick Around
Yes carrier unlocked only

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @vince790000

Yes its carrier unlocked. This means you can use it with any carrier you want. The bootloader is locked but that can be unlocked.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

I've been #1 on pre-order wait list since october 4th, (black 128gb pixel XL). Grinds my gears to hear your brother has received his already. This priority for pre-orders makes no sense.

 

In response to iyatos56:

"Can someone explain the priority of these "pre-orders"? because I just got an email that i got "bumped" down... 2 slots (lol really?) and yet my brother, who ordered the same device as me (black 128gb pixel XL) on thursday got his shipped to his house the next day.... So why is mine taking 2+ weeks while his took a day?"

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