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Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor

Hey guys!

Google just announced the Google Pixel and Pixel XL! Great phones with great features! Let's discuss more here!

1). Once Rogers has announce when they will add the Google Pixel and Pixel XL to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Google Pixel and Pixel XL Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy

 

*Edited Labels*

837 REPLIES 837

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @ozeor

Exactly. Seems like either Apple or Samsung is lazy to release it or something.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Krrax
I Plan to Stick Around
Yes . The phone is fully unlocked. OEM unlock via. Developer mode.

I'm very happy to say I've finally left Rogers as a long time customer and took my pixel xl to another provider.

All up & running no issues.

Good luck all!

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

cabooch
I Plan to Stick Around

brave man

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

JacobM1
I Plan to Stick Around
If I don't get a shipping notification in the next few days, I'll be joining you. I've been with Rogers for almost 11 years and if they're going to offer a "pre order" and not even send a single device out on launch day then I'll take my business to bell who have had them in stock since launch.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @JacobM1

If you want the 128GB Pixel XL, Bell doesn't offer it... The do offer the 32GB model but only in black. So in reality they don't have the silver and they don't have the 128GB model. Also most Bell stores in Toronto don't have any but that can change tomorrow morning.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

JacobM1
I Plan to Stick Around
Seems to me there's a reason no other carriers offer the 128 gb version.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @ JacobM1

Incorrect. Telus has the 128GB Pixel XL Black only.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

enigma4321
I Plan to Stick Around
@Meowmix unlockABLE 😛
They don't come unlocked 🙂 plus one thing to keep in mind is Android pay (once it's in canada) won't function if the boatloader is unlocked

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @enigma4321

Weird as my buddies Pixel XL is unlocked. Tried his Bell sim and worked. Then put my Rogers sim in and worked again. Then put his sim card but again it worked lol.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

benbar21
I Plan to Stick Around

They come sim unlocked, but come bootloader locked and unlockable. 

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Dx9
I'm a Reliable Contributor
All Pixels are sim unlocked in Canada. Boot loader is locked. Can be unlocked in a min and relocked. I did it over the weekend

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @Dx9 @benbar21

Exactly. So they are unlocked to be used to another carrier but the bootloader is locked and can be unlocked.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

enigma4321
I Plan to Stick Around
@Meowmix oh my mistake haha I meant the boatloader. That's what I thought you meant 😛
Ya it's sim unlocked as you said lol

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @enigma4321
Oh it's okay haha. I was talking about the carrier sim lock:p

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

I was very excited when they announced the Google Pixel on October 4th, so much so that I called Rogers repeatedly that day until they became available. I was the first Rogers customer to reserve the Pixel XL (black, 128GB), so they told me that day.

Pixels began shipping out to customers October 20th in Canada and US. I contacted Rogers that day and they still told me I was #1 on the list but they had not shipped yet.

http://mobilesyrup.com/2016/10/20/google-pixel-and-pixel-xl-are-now-available-in-canada/

My friends on other networks have began receiving their Pixel phones. I called again today, and they told me they were out of stock, but I was still number 1 on the list. So if I've been number 1 this whole time, have ANY Rogers customers gotten theirs?? If not, then what the heck is going on Rogers? Where are your Pixel phones?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

I pre-ordered and now have my shiny, new Pixel XL. As part of the preorder special we are supposed to get a $50 play store card that was to be used by December but I didn't get it. Also, we are supposed to get an extra 2gb of data for a year and that has not been added to my account. Did other Pixel owners get this yet?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor

Hello @allankyoto

You will be receiving that via text message soon. I noticed many are still waiting for that.

As for the 2GB extra data. You must have a minimum of 5GB data plan in order to receive the extra 2GB DATA bonus. Here is more information.

" Offer available for a limited time and subject to change. Available with purchase and activation of Pixel on a 2-year Share Everything Plan having minimum 5GB data (minimum 6GB in QC and MB). Activation on an eligible plan must be completed by October 31, 2016 to receive the offer. Connection fee of $20/line applies (for new device/line only) to active your services. Early cancellation fees apply in accordance with your Wireless Services Agreement. Bonus data will be applied within 4-6 weeks of activation.

Google Play credit promo code will be sent within 10-15 days upon activation via SMS and can be redeemed at http://play.google.com/redeem. Promo code must be redeemed by December 31, 2016. No compensation or credit will be given to customers who do not redeem within the eligible offer period"

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

JacobM1
I Plan to Stick Around

@Ryan1234

 

Thats what I've been trying to say. Rogers didnt ship ANY 128gb Pixel XLs out to ANY customers. Its not that theyre only out of stock. They never got any to begin with!

 

According to the Rogers rep I spoke to they are supposed to start shippng today. I was probably lied to to get off the line though.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Charles-
I've Been Here Awhile

For the Pixel XL 128GB, the Rogers representative informed me that there's a 3 to 4 weeks delay?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

trimaican
I Plan to Stick Around

yeah thats my concern as that will leave me with no phone for that time while I wait for mine to come in. Hoping they are getting them today so at least some pre-orders get filled if not all of them. 

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

JacobM1
I Plan to Stick Around

Just got a text from 474-2

 

Rogers: Thank you for reserving your next device with us. We'll update you once its ready for pickup. In the mean-time, simply reply WIN to this text message by 11:59 p.m. (ET) on Sunday to be entered into the weekly draw to win a fre iPhone7.

 

Ugh this is starting to make me angry now. 

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