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Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor

Hey guys!

Google just announced the Google Pixel and Pixel XL! Great phones with great features! Let's discuss more here!

1). Once Rogers has announce when they will add the Google Pixel and Pixel XL to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Google Pixel and Pixel XL Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy

 

*Edited Labels*

837 REPLIES 837

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Prospect
I Plan to Stick Around
sounds like an episode of TV, stay tuned!

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @Prospect

Lol well what else do u want people to say.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Mrnovanova
I Plan to Stick Around
@Meowmix
So I did not reserve in advance having had less than stellar experiences with the s6 edge and note 7. I just figured I'd walk in the store Thursday morning and pick one up. Which is what I can always ended up doing regardless of being #1 or 7 in the reservation line. Since the had no 128gb anywhere. I went on the site and saw that the offer for the gplay money and Chromecast were still there. So I ordered the phone went all the way to the end of the order but never got a confirmation email. Nothing in my spam or junk folder either. It did say I would get my phone in 3 to 5 days tho. I'm just not sure if I should believe that.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mrnovanova

Its a generic message that shows "3-5 business days". Same is said on most carrier website but there is back order on them. I have ordered phones before that I never got the email as well. Just got a email saying it was shipped out and that's all. If u call in and they see its been placed, u should be fine.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Jinxkitty
I've Been Here Awhile

Ah, thank you for the reply. I wasn't aware it could be 3-6 weeks. I'll give it a bit more time to see how it progesses but not too much as I do not want to be out the money I paid for the Note 7 and I don't have a back-up. At least somebody will happy to move up in line when/if I cancel reservation. Thanks again for the additional info. 

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @Jinxkitty

Yeah i hear you on that!

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Mrnovanova
I Plan to Stick Around
@Meowmix

Then I can just buy a phone outright on Kijiji and refuse the phone I get from Rogers in 6 weeks?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @Mrnovanova

Your choice!. You can refuse the phone at the door when it gets delivered and it will get sent back and fake a couple of days for them to reverse everything. Just get them to add the IMEI number of the phone u buy on the account t and make sure it's either unlocked or locked to Rogers

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

JoshuaAustin
I Plan to Stick Around

Has anyone got any information regarding the date limited promotion to get the 2GB of extra data for 12 months and $50 Google Play store credit?  According to the wording on the website, this promotion ends on the 31st.  I waited for over an hour to speak with someone on the phone about this but they didn't really have an answer.  They said that they have to have the IMEI of the new phone to activate the plan before the cut off date or you wouldn't receive this promotion...  The Chromecast is supposed to be the Pre-order bonus for pre-ordering before Oct. 19th I believe, so I presume everyone should expect to receive this no matter how long we wait...

 

This info is here:

 

https://www.rogers.com/consumer/wireless/promotions?asc_icid=home_sidebanner_slot1_PixelGWP#PixelGWP...

 

For: New and Existing Customers

Pixel, Phone by Google is the first phone with the Google Assistant built in, stunning photography day or night, and unlimited storage for all your photos and videos.

Limited time offer! Purchase and activate Pixel or Pixel XL, Phone by Google by October 31st on select 2-year Share EverythingTM plans1 and get:

  • 2GB of bonus data for 12 months to share even more memories.1
  • $50 Google Play credit to download apps, music, movies and more! Must be redeemed by December 31, 2016.1

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @JoshuaAustin

It seems like the chrome cast will come BUT it's limited quantities as well. It did state that in the fine print when it showed it. I am pretty sure everyone will get one.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

dingchow
I Plan to Stick Around
I saw on here one person was able to put a bell sim in there pixel and it worked. Can someone else confirm these are unlocked?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @dingchow

Yes they are unlocked and the bootloader is unlocked as well.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

boogie123
I've Been Here Awhile
I have a question. I am number 9 on the reservation list for the silver 32gb pixel. My question is, i have a federal corporate code attached to my account. I tried to get a device in store but they are not allowed to access my account. Since I reserved one, am i able to just pick it up in store? I already received a email saying i made changes to my account. Thank you in advance. I hope my pixel comes next week.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @boogie123

If the store can not access your account, how will have pick it up? The only way is buying it outright and no upgrading. That's the only way.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

smartcanuckers2
I've Been Here Awhile

Is the Google Pixel and XL available for the business reservation system? I had noted that they were previously available for selection, but only the iphone is available now.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @smartcanuckers2

If you already reserved the device, it won't show u the same device again.

They must have removed it due to the inventory shortage.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

smartcanuckers2
I've Been Here Awhile

Do you know if it will become available again, as in re-stock sometime in the near future?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @smartcanuckers2

Most likely when they become available. At this moment no one knows.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Alacrity
I've Been Here Awhile

I ordered the Pixel XL for home delivery.  I received a text Friday that there may be a delay in shipping due to demand.  I've got to wonder what "may" means.  The text was not all that helpful and there is no visibility in the reservation system as it is a home delivery.  No email updates.  Nada except for that text.  Sheesh.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @Alacrity

They did send you a text so you did get notified. They did their job and at the end of the day, they can't give a actual date as they don't get one from Google.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Alacrity
I've Been Here Awhile

I "may" receive the device on time I guess.  Or "may" not. 

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