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Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor

Hey guys!

Google just announced the Google Pixel and Pixel XL! Great phones with great features! Let's discuss more here!

1). Once Rogers has announce when they will add the Google Pixel and Pixel XL to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Google Pixel and Pixel XL Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy

 

*Edited Labels*

837 REPLIES 837

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

pat767
I plan to stick around
What alternatives do I have to my Note 7 or Pixel XL?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

chrisfang
I've been here awhile

Just asked the local store and they have the 32gb xl in stock.  Thus, I cancelled my reservation on the 128gb model; hope it would be enough storage space.  Can't wait!

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor
Hello @pat767

I got the iPhone 7 Plus and loving it.. While yes its nothing compared to the Note 7, its still a phone to use. I know it comes down to preference but at this moment u either go without a phone or take what u can get. I got a steal price on the iPhone 7 Plus JB 256GB so i went ahead and got that one.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

JoshuaAustin
I plan to stick around
I went to a non-corporate Rogers store. They didn't receive any Pixel devices. But they did have demo units of the Pixel and the Pixel XL. The Pixel was stuck at sone weird Android boot screen for sone reason and the employee said ,that one is broken". LOL.

Anyhow I got sone hands on time with the Pixel XL and it is amazing... The speed compared to my Note 7 and Note 5 us nothing compared to how responsive and great this phone felt. Flipping between two windows is so easy, split screen works quickly and efficiently too and is much quicker and more consistently than on my Note devices...

Short is as I suspected. The software experience is THE BEST ever, the hardware isn't as nice making the device overpriced in sone respects.

I think it will be worth the wait. I joined the waiting list with the Google store a few days ago, so whoever gets the 128gb black Pixel XL available gets my money. I'm way more excited than I was before. This thing is nice.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor
Hello @chrisfang

Thats why I don't go for any 32GB models. While yes they have unlimited cloud storage, i rather have the storage on the device or memory card. Plus I have 2TD with Dropbox. So i am all set lol.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Sh4no
I plan to stick around

Well looks like I'm not getting a pixel anytime soon. Pre ordered on Oct 4th for the smaller pixel 128GB Black and sitting at #14 but its still open.

 

I see some this thread that they didnt get any 128 in the XL but did they not not get any in the 5" one either? By the sounds of it looks like I should of ordered directly from Google as they were shipping some out from the sounds of it. 

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

kavkaz
I plan to stick around

@Meowmix wrote:
Hello @chrisfang

Thats why I don't go for any 32GB models. While yes they have unlimited cloud storage, i rather have the storage on the device or memory card. Plus I have 2TD with Dropbox. So i am all set lol.

how did u get 2 tb ? dont they only sell 1?

 

i have unlimited with amazon

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

kavkaz
I plan to stick around

met roberto alomar while picking my up device from the store

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

kavkaz
I plan to stick around

@Meowmix wrote:
Hello @kavkaz

Glad u got the device and enjoy it!!

thanks. the plan is to only use VOIP for calls so i say below 30 minutes untill i get my 128. 

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor
Hello @kavkaz

When you know a few people, they tend to give u more then what others get.

I have a business account with them which i don't pay for and gives me more space then others get.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

ltds
I plan to stick around

good idea...

 

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

So is the story that Rogers didnt get barely and 128 Pixels?

 

I am #3 in line on a business account and it still says in progress (pre fullfillment).

 

Safe to say wont be getting this thing for a few weeks?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor
Hello @guywithchud

Most likely yes.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

JacobM1
I plan to stick around

I actually spoke to a csm at the roger *611 line. he said no 128 xl were sent out at all. They were back ordered from the moment they were available to be pre-ordered and they had a 3-4 week backorder on them from oct 4. He said they should start shipping on the 25th. Still a joke honestly. Never pre-ordering again. 

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

petemcdonnell
I plan to stick around

I'm not quite sure of the benefit of taking preorders beyond what stock will be available on day 1.  I guess Rogers is trying to get 'commitments' from customers to buy units when they're not 100% sure they can fullfil them on day one but at some later date.

 

I know there is a lot of time spent forecasting sales, guaging the market and ultimately Google is responsible for manufacturing capacity and product distribution, but I have to think that from Oct 4 to 20th Rogers had knowledge from Google that they would be getting approximately X units.  Why does Rogers take preorders beyond that number?

 

Seems like it just leads to frustration and animosity toward the carrier?  This is the second preorder in a row where I can't get the device on launch day and it certainly doesn't give me any warm and fuzzy feelings toward Rogers or Google at this point. 😞

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor
Hello @JacobM1

That was posted before by me and Rogers almost a week ago and I did post it again a couple days ago including yesterday. So honestly they did their job by showing it but also failed to email customers about it.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor
Hello @petemcdonnell

They all do that so they can secure u from going somewhere else or at least u have one saved for you when they get stock. Again it could be both parties not wanting to say much as they know they will lose customers BUT Rogers did post something but many failed to see it. They posted " Will Ship Put within 3-4 weeks depending on manufactures inventory ". But I do agree they should have said more.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

JacobM1
I plan to stick around
Where did rogers say that? I'm not seeing anything on the website except the launch date which is today.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor
Hello @JacobM1

They posted that yesterday on the Pixel XL page under devices but seems like they removed it this morning. Also you can see this device is " Reserve" so that also gives him a hint they have none.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

JacobM1
I plan to stick around
It shouldnt be a "hint" They should straight up say, we wont have them on launch. This is joke.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a trusted advisor
Hello @JacobM1

If you think it's a joke, go over to Google and order it from there. You have that option as well.

Needless to say, they should have kept it up instead of changing the wording or removing it. I wonder why they removed it.