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Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor

Hey guys!

Google just announced the Google Pixel and Pixel XL! Great phones with great features! Let's discuss more here!

1). Once Rogers has announce when they will add the Google Pixel and Pixel XL to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Google Pixel and Pixel XL Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy

 

*Edited Labels*

837 REPLIES 837

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @Prospect

No they can not. They are strictly just for those brands.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

JacobM1
I Plan to Stick Around

Just spoke with rogers customer support. Back ordered for 3-6 weeks. What a joke. 

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Prospect
I Plan to Stick Around
Which SKUs?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @JacobM1

With all due respect, they did put this on the Google Pixel page and I also posted this for the past 3 days. So in reality it was said but not communicated properly and many didn't read it I guess.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

bgosborne86
I Plan to Stick Around
I got the 32. It shipped to my house last night. Should be here within a couple days. Don't forget free unlimited cloud so 32gb should be fine. Works for me anyways.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @bgosborne86

That's great to hear!:)

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

370gt
I've Been Here Awhile

I read on the page that it could take 3-4 weeks to get the device, but its still kind of pathetic that they couldn't even bring 15 units into Rogers/Canada.

I'm 12th in line now for the 32XL Silver, so none of those arrived to Rogers. Great "launch"

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @370gt

Oh believe me i agree but again it all depends on the stock. It always seems the stores get some sort of stock but the reservation system get only a few.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Giroyac
I Plan to Stick Around

just an update, 

got the PIXEL XL 32gb black from bestbuy mobile. 

cancelled my #1 rogers reservation, wish they had the silver, but anywhere i called they said they only got the black. 

ill just live with having the black face. 

as to the phone.... well IT IS AWESOMEEEEEEE !!! 😄

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

ltds
I Plan to Stick Around

What's the point of pre-ordering at this point....

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

370gt
I've Been Here Awhile

All the stores around me that friends run didn't even get any XL sized phones, reguardless of colour or GB.

 

At least apple launched with some phone in stock, this isn't even a launch.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @Itds

Again it's not Rogers fault when they get low shipment. Best Buy uses a different warehouse to get their phones..

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Giroyac
I Plan to Stick Around
@370gt
Where are you located ?
all uptown rogers stores i called didnt have.
but rogers corporate stores did, and i actually went to one and they couldnt do the upgrade for me because of my account .
and best buy was able to.... go figure

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @370gt

Incorrect. Even Apple had major issues with stock for the Jet Black color on the Plus models. They started getting more stock 1-3 weeks in. Also let's put it this way. Apple and Google save most of their stock for the Apple store and both sites where u can buy them. The carriers only get a small percentage of the stock.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Prospect
I Plan to Stick Around
But a possible 6 week wait?

Rogers should be doing something about this

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @Prospect

Apple customers are still waiting for their devices and it's been a month so 4 weeks and counting. Even Apple stores get little to no devices at times.. So regardless what Rogers can do, they can't force a manufacturer to send them devices. They can maybe issue a small credit ( connection fee) to be waived but nothing more as they did post that it can take that long and I did also post that too. So customers should have kept that in mind. You do have to understand we are talking about a company which is known to have done this with the Nexus line before and copies Apple's sells tactics. Making low stock but the hype is huge.

All in all either you wait out the time frame and see and hopefully they get them in stock sooner or choose another device. Even Best buy can't get that one.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

370gt
I've Been Here Awhile

I'm in Vancouver - they don't like us West Coast people 😞

 

As a reseller of the iphone, we had stock for launch day. Not a lot, but at least some.

 

This has had zero... some > 0

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

kavkaz
I Plan to Stick Around

@pixel_xl wrote:

came back from rogers store dundas and yonge.  they only carried one black pixel xl in 32gb.

 

as for the smaller pixel.  i believe they may have both colour and capacities on hand.

 

 

 

call ahead just to be sure.


haha.. i just got that ONE 🙂

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @kavkaz

Glad u got the device and enjoy it!!

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

pat767
I Plan to Stick Around
Agreed. I need to return my Note 7 before I fly out Saturday next week. My choice is the Pixel XL 128GB in silver.

I don't want the S7 Edge... screen is smaller which is why I love my Note 7. Most definitely don't want to move to Apple, so iPhone 7 Plus is a no-go.

What to do?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @pat767

Honestly at this point you can't do anything unless is some sort of way u find that one and get it. It's going to be hard but the decision is urs. You will have to serender the Note 7 at the airport if u try to take it or leave it at home and not use a phone if u really want the Pixel XL silver that bad.
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