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Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor

Hey guys!

Google just announced the Google Pixel and Pixel XL! Great phones with great features! Let's discuss more here!

1). Once Rogers has announce when they will add the Google Pixel and Pixel XL to the reservation list & the day comes, sign into your My Rogers account - Product & Services – Wireless & you will see a Red wording saying “Device Reservation" on the main page. Click that & it will take you to the page. Once there you will need to pick which device you want; Google Pixel and Pixel XL Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confusen about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

Let's make this thread the only thread for the devices please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to helpSmiley Happy

 

*Edited Labels*

837 REPLIES 837

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

pixel_xl
I Plan to Stick Around

not interested in the v20?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @pixel_xl

The V20 may not even come to Rogers. So it's pointless.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

pixel_xl
I Plan to Stick Around

true.  from the sites ive seen they did say it will be coming to canada. but no mention of which carrier. 

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @pixel_xl

Exactly. Also Rogers doesn't really pick up any other LG device other then the G series.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

stephanmmjohn
I Plan to Stick Around

Hey, I'm a business/ corperate customer, and I'm in the high 20s for the 32gb black Pixel. When do you think I will receive the phone? I am on an Iphone 4 right now and it is PAINFUL..... I am hoping for launch delivery but I doubt it, and I can't keep track of it online unfortunately. I just want your best guess/opinion on the arrival date. Thanks!

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @stephanmmjohn

I would say a couple of days or a week later at most unless they don't get any devices in stock.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

robx7fcna
I Plan to Stick Around
I sure hope thats not the case about the silver not coming for the xl 128 gb on release day. After turning in my note 7 last weekend, i need a phone, lol. For now i am paying Rogers for nothing.

We can only wait and see I guess...

EDIT: I just read this off of this link...

http://www.teamandroid.com/2016/10/05/where-buy-pixel-and-pixel-xl-canada/

"You can buy the Google Pixel phones from Rogers with following plans and prices. Please note, Rogers has Pixel in silver and black colours, whereas, Pixel XL is only available in black colour."

Can a Rogers rep confirm if it is true that there are NO SILVER 128 GB XL's please?

I don't want to be waiting only to find out that I'm out of luck.

Thanks

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

cabooch
I Plan to Stick Around

Will be raising mu wltiple levels of ruckus if this is truly the case - which i think it ot be...

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

pixel_xl
I Plan to Stick Around
if that's the case. why would they even create a preorder page for the silver xl.

hope it's not one of those mistakes where they screwed over iPhone 7 preorders.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

pixel_xl
I Plan to Stick Around

tweeted rogershelp regarding this. let's see how it goes.

 

edit: sorry for the extra post.  see response below.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

pixel_xl
I Plan to Stick Around
got a response via twitter. rogers will be carrying the silver pixel xl in 128gb.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

qa6
I Plan to Stick Around

Was that for only the silver 128gig model or also the 32? I pre-ordered the silver 32gig and my order still shows open....


@pixel_xl wrote:
tweeted rogershelp regarding this. let's see how it goes.

 

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

pixel_xl
I Plan to Stick Around

@qa6 wrote:

Was that for only the silver 128gig model or also the 32? I pre-ordered the silver 32gig and my order still shows open....


@pixel_xl wrote:
tweeted rogershelp regarding this. let's see how it goes.

 


some sites/sources were saying rogers won't be carrying the pixel xl 128gb.

 

so the tweet was about that.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hey guys

Rogers will carry all devices for the Google Pixel XL. :).

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

ac512
I Plan to Stick Around
I reserved Pixel xl black 128gb still open.
Anyone status change yet?

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @ac512

Please read the above posts to know more information . Seems those models are not in stock yet and still in OPEN status. Should change soon.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

G_Money
I Plan to Stick Around

Just as an FYI to everyone waiting on their order to switch from "open" to "in progress" - when I pre-ordered the Note 7, one order shipped to the store two days before launch date and one shipped the day before (two different colours). Both were in store on launch day.

 

I seem to remember there was a couple hour delay between moving to "in progress" and then getting the shipping email for one phone, while the other was about a 26 hour delay.

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

robx7fcna
I Plan to Stick Around
I wonder how many devices Rogers has compared to the note 7?

So far, there hasn't been as much action in this thread compared to the note 7 thread before the release.

I would think that the pixel phone wouldnt be as popular as the note 7 so you would think stock would be plentiful. A couple more days and we will find out!

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

cabooch
I Plan to Stick Around

@robx7fcna Unfortunately given the Note 7 Fiasco.. many people are actively looking toward the Pixel for a replacement ( myself included)

Its going to be an interesting launch day... im already planning to be outside my local rogers store in case this pre order doesnt come in on time!!

Im so excited.. and tbh dont care about the pre order bonuses that much lol.. the free 3 months google play music is enough considering im paying for it monthly anyways loool

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

Meowmix
I'm a Trusted Advisor
Hello @cabooch

Many switched over to the IPhone and or the S7 edge. There is only a fair share that I have seen that wanted the Pixel. That's from reading online and
everything.

They should have offered something better but giving a free Google Chrome Cast away is neat enough

Re: Google Pixel and Google Pixel XL Reservation Number / Questions

lovethebean
I've Been Here Awhile

Just received shipping notification for my Pixel 32GB Silver