Yeah it is pretty poor customer service all the way around on this issue. How can you not have an accurate way of tracking stock? All the warehouse employees must have new phones every day since no one can keep track of them!
Just an update on my situation. I have seen no movement. Others that received their devices noticed that their accounts were charged for the device then received the shipping order...I've seen no change since yesterday and remember my phone was "ready to ship"
Glad for both of you! My update is no update. I guess I should have preordered a white one...
Just to clarify, my pre order was a black pixel 3 xl with 128gb.
You need to call Rogers, get escalated to a manager. At the least they will give you a bill credit for the inconveniences. Make sure you make it clear you can't understand how you placed a pre order to receive one on release day and still nothing over a month after it's release.
Well I hope this is my last update. This morning I received my weekly email telling me my place in queue and it was now 18 of 20 and I received that notification at 8am (my time). It is now 12:20 my time and I have received my shipping confirmation.
The tracking number doesn't pull up anything yet and my account hasn't been billed but fingers crossed this isn't a false start as the order number is showing "closed - shipped".
Thanks everyone for letting me vent and for the helpful advice. Now once I get the phone thats when the credit request will start!