cancel
Showing results for 
Search instead for 
Did you mean: 

Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor

Hey guys!

Once again its the time of the year that Google announced their Pixel line up!!

1). Once Rogers has announce when they will add the Google Pixel 2 and Pixel 2 XL to the reservation list & the day comes, sign into your My Rogers account - My Device - Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want aka Pixel 2 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS)

Let's make this thread the only thread for the Pixel 2 and Pixel 2 XL please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley Happy

 

*Edited Labels*

459 REPLIES 459

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

rajeshr
I plan to stick around

Got my 128GB B&W Pixel 2 XL today (ship to store option).  Also received the Google Home Mini with it! 🙂

 

BTW, for anyone who has received it as yet - do you have the Nov update installed?  Mine does not show the update, but had it on my Pixel 2 about a week ago.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Prospect
I plan to stick around

These phones are older batches. 

I went in to pick mine up, was #7 for B/W 128 Pixel 2 XL.

Blue shift was really bad, firmware was on 8.0.

I told them to hold onto it till I talk to Rogers.

I had my Note 8 beside me as I tilted the screen and it shifts ridiculously bad.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Lingfeng
I plan to stick around

cant use google lens and now playing feature, anyone has same problem?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

trimaican
I plan to stick around
Couldn't use lens on the store demo device I saw. Did your apps update?

Now playing, check the settings you can search while in there to see if it's on (always on display has to be enabled as well to see it when the phone is off)

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Lingfeng
I plan to stick around

yeah I turned it on after seeing your repost but still not working, rekt

 

im updated but its just a minor one according to the log so i guess it does not count

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

ndy4eva
I plan to stick around

I was all excited when I saw UPS delivery status update with "out for delivery".  But that didn't last as status updated to "incorrect address or missing unit number".   Argh!!!  I guess I am not getting mine today. 😞  

Still on UPS support line waiting (over 16 mins and counting) for an agent to sort this out. 

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Lingfeng
I plan to stick around

and Project Fi is blocked ? is it true? 

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

trimaican
I plan to stick around
Would assume so being in Canada

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

trimaican
I plan to stick around
Followed up with best buy customer service who said the phone should be at the store, then asked if I wanted a refund. Ahhhhh. Not looking for a refund just my actual device and pre order bonus. She said she escalated it and it would take 2 days. Getting close to time to send my regular pixel back meaning may end up phoneless for a bit.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around

Finally I got pixel 2 xl(rogers) yesterday from Bestbuy, they had 5 in stock. It's still on September security update and 8.0.0.  

Hopefully will get Nov update very soon. 

There is no option for VoLTE or wifi calling yet!! 

 

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around

@Meowmix  is there any settings to enable wifi calling or VoLTE on pixel 2 ? 

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

trimaican
I plan to stick around
I see the option on my pixel 2 but it doesn't work. Don't know if these devices have been provisioned for it as this device I'm on is from Google and Rogers has a history of not enabling features like this on devices that weren't purchased through them.

The setting you are looking for is enhanced 4g LTE mode

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @gsbobby

Any devices that aren't bought from Rogers directly may not got those features. This happened last year with the first Pixel devices.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

ndy4eva
I plan to stick around

@Meowmix 

I did receive my Pixel 2 XL from Rogers, and VoLTE isn't working.  I guess I need to reach out to Rogers support, right?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @ndy4eva

They most likely haven't provisioned them yet to work. You can call in and out a ticket in for it.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

MikeyG87
I've been around

Anybody having issues updating Google Camera to V5.1 to enable portrait selfie mode? 

Cant find google camera in the play store to update to the latest build. 

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

fgaucher
I've been here awhile

I bought my pixel 2 xl from Rogers and I don't even see the VoLTE option.

 

I received my pixel 2 xl yesterday.  Up to now very, very satisfied.  

No color problem, no sound problem etc.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Lingfeng
I plan to stick around

@MikeyG87 wrote:

Anybody having issues updating Google Camera to V5.1 to enable portrait selfie mode? 

Cant find google camera in the play store to update to the latest build. 



clear data &/or cache of google play app and you will see it in app update list.

 

Same applies to those have issues with google lens ( by updating google photo app )

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

@trimaican Hey my pixel 2 XL has that enabled and I didn't change it. I got mine from rogers and got the November update right away. Did you get the update? and is yours from rogers?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

trimaican
I plan to stick around

@Rumini wrote:

@trimaican Hey my pixel 2 XL has that enabled and I didn't change it. I got mine from rogers and got the November update right away. Did you get the update? and is yours from rogers?


My Pixel 2 isn't from Rogers its from Google (if My XL ever shows up it will be from rogers) so I wasn't expecting it to work for me.  I also read that people on rogers got it working after the carrier services app gets updated (newest version is 7.0) if that helps those of you that are having trouble

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

benzben228
I'm here a lot
Ordered mine 64G panda through cooperation plan, still waiting.