Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

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I Plan to Stick Around
Posts: 11

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

I as well have been updated to show my IMEI. Doesn't show for what device but there's some change there. I better get a tracking number at 12:01 am tonight. Lol
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I Plan to Stick Around
Posts: 12

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Mine is updated too!

 

Just want to ask this: My rogers page says my plan starts today (14th) but it's coming to me no earlier than 15th, even later. Can I get this portion back? just pennis but feel bad lol

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I Plan to Stick Around
Posts: 12

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

BTW I couldnt reply this topic like 2 hours ago, anyone had same problem?

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I'm a Trusted Advisor
Posts: 32,102

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Hello @Lingfeng

Yes everyone did. The staff was cleaning and fixing some stuff on the forums.
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I Plan to Stick Around
Posts: 73

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Online chat representative cancelled my pre order without my consent. Really bad experience. They offering now that they can pre-order or find something for me in my local stores.
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I'm a Trusted Advisor
Posts: 32,102

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Hello @gsbobby

Oh wow are you serious? Contact a manager and file a complaint about this rep. If anything I would contact the OOP and speak to them as well.

This is really bad. I am so sorry.
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I Plan to Stick Around
Posts: 73

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

I did mentioned to customer care on call later. She felt sorry about that previous experience. But really they can't do anything more to ship phone or make it in schedule. I did pre ordered on 4th Oct. It's horrible experience. I do saved chat logs on my email as proof. So my best bet is if I can find something in my local stores.
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I Plan to Stick Around
Posts: 73

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

@Meowmix thanks for your help and concern. I noticed that when everyone was seeing imei numbers in their account, my account got opened for new upgrade. Previously it was locked.
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I'm a Trusted Advisor
Posts: 32,102

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Hello @gsbobby

Honestly this is really bad. This rep should not be touching anything u less you said so. I would file a complaint and make sure this rep gets pulled off and retrained.

I'm sorry you had to go through this because of a rep that doesn't know what they are doing.

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I Plan to Stick Around
Posts: 73

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Again thanks and appreciate your concern. I will let you know how Rogers will help me out or when I get the phone.