Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

[gsbobby]

@scdoyle   as @Meowmix  mentioned earlier, they don't care!! and it's very misleading.

[Crunchmeister]

It's unfortunate that they seem to be prioritizing stores vs ship to home pre-orders.

In any case, I'm sure we'll all see our new devices in the next few days. I'm in no great rush, but as I said in my earlier post, I'll be glad to have a battery that lasts more than a few hours without requiring a charge. My current phone isn't doing so well for battery longevity.

[scdoyle]

For sure, a few days delay is not a major issue in the grand scheme of things.  However I am generally impressed with Rogers' customer service, their website, their app, but this pre-order process seems a bit amateur.

[Mzer]

Absolutely. Way to kill hype for a phone and service provider

[Hightower1291]

@scdoyle I couldn't agree more. One of the main reason I am still with rogers is their Customer Service. Their MyRogers app/website are both top of the field from what I can see. And the fact their data tracking is "real-time" and their offers like Rogers GameCentre Live and free Spotify accounts is awesome. Also Rogers "Roam Like Home" is super handy as well. They also have a pretty awesome online chat customer service.

But everything to do with this pre-order seems WAY underdeveloped and in no way professional. We are ordering devices $1000+, and other than a plain text email saying the order was received, we know absolutely nothing about the status of our order, it doesn't even show on the account. This is the only time I have ever made a purchase (let alone a pre-order) and not had ANY sort of transparency or information on my order.

Sad that things need to be this way, but based on what @Meowmix has said, this isn't going to change.... 😞

[Crunchmeister]

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@scdoyle wrote:

For sure, a few days delay is not a major issue in the grand scheme of things.  However I am generally impressed with Rogers' customer service, their website, their app, but this pre-order process seems a bit amateur.

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Agreed. This order process is rather vague and lacks any type of transparency. Nowhere else do you order something online and have absolutely no record of your transaction available, pre-order or not.

[gsbobby]

@Crunchmeister  worst part is their customer also don't have any idea. they can only see as much as we can.

[christomitov]

I actually specifically ordered through Corporate (RogersDirect.ca) just so I can look up the order and see the status. The problem is it still says "pre-fulfillment" so now I realize I'd rather have 0 transparency and actually get the phone earlier than wait an extra week or two which apparently Rogers Business customers have had to do in the past..

[Hightower1291]

@Crunchmeister if you don't mind me asking, did you pre-order the All Black, or the White/Black Pixel 2 XL. I feel like the colour is going to make a difference in the pre-order shipment. I feel us who ordered the Black/White one will have to wait a little longer due to the demand of that colour.

[rere4gege]

Hi folks,

I'm in the same "ship to home" boat as many here and yes it's been a poor experience. However I just noticed that in the past few hours my MyRogers profile has been updated. Instead of showing my current iPhone 6 as my current device, it shows the Pixel 2 XL! I can even see the IMEI number.

It's not much, but it's a great sign. 🙂