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Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor

Hey guys!

Once again its the time of the year that Google announced their Pixel line up!!

1). Once Rogers has announce when they will add the Google Pixel 2 and Pixel 2 XL to the reservation list & the day comes, sign into your My Rogers account - My Device - Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want aka Pixel 2 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS)

Let's make this thread the only thread for the Pixel 2 and Pixel 2 XL please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley Happy

 

*Edited Labels*

459 REPLIES 459

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around

Still no update for "ship to home" order and today is holiday, need to wait till tomorrow

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Hightower1291
I plan to stick around

 @gsbobby The holiday was Saturday, and today is an in-lieu day, and is only for: Government only in Alberta, Newfoundland and Labrador, Saskatchewan.

So this should not effect shipping today.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Wafflefries1
I've been here awhile
I'm in the same boat. Any thoughts?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around

@Hightower1291Thanks for info.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

bachelder
I plan to stick around

I ordered ship to home as well hoping to get it sooner than pick up in store. I was given the initial text right after preorder and I should have been one of the first to preorder as I did it right when available. I have tried to follow up on any more updates but no one seems to know anything other than the order has been placed. I also find it frustrating that I cant find any status on myrogers page either. They should at least show me that I placed an order. Hopefully I hear something soon as I am away next week and would like to be around when it is shipped. I dont suppose anyone else received anymore info after they did the ship to home option?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @bachelder

As said on page 1 post 1 ship to home orders do not receive any updates until it ships out. Only reservations to the store see this

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Hightower1291
I plan to stick around

@bachelder I am in the same boat.

Did the "ship-to-home" option on first day of pre-orders, and like you got the message that pre-order was received, and haven't heard a thing since.

Anyone I talk to isn't able to tell me a thing about it, other than that they can see the pre-order in my account. I see nothing in my MyRogers account, and I am under the impression that until it ships, we won't know anything. Quite ridiculous that there is no information at all given for the "ship-to-home" option. I was told just to watch the device shown on your account in your "MyRogers > Usage & Services > Manage My Device" section, and when you see your Pixel 2 XL in there, it means it is on its way as they have now associated a device with your account prior to shipping.

I am hoping I see a change in my account today or tomorrow and the phone arrives Wednesday! My fingers are crossed.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @gsbobby

Today isn't a holiday for shippers. A package of mine with UPS is being delivered today as per UPS out for delivery.

Again ship to home offers will be shipped out a day before the actual launch date or the day of.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @Hightower1291

Yes that is the only way sadly to see when your device is added.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around

@MeowmixThanks.

 

so technically ship to home can only receive phone before store pickups if rogers ship it today.

Store pickups  already shipped last week.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @gsbobby

Ship to home orders will get the device on launch day. They won't ship devices out to you with ship to home option before the actual launch date. That's how it works.

Ship to store orders get shipped out a couple days before. The stores do not give then out until launch date. So it's the same thing basically if u think about it.

Devices will be shipped out with UPS or QMS for ship to home orders. They will be done a day before launch or the day of launch, that's how it's always worked.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

bachelder
I plan to stick around

Thanks for the replies guys. I think in the future rogers should have on our account pages status pending or something just to reaffirm that it has been processed. I also did ship to home for the first time as I figured we would get it sooner as stated on the preorder page. Looks like this will not be the case. I could probably have got it in the store sooner if it hasn't been shipped out by now. Well as long as I get it this week I will be happy. I am however still frustrated that the states has had the phone for a month before Canada gets it which is frustrating.  Well at least we get an update on the issues found beforehand.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around

@bachelderI agree with you. it's kind of misleading when you pre-order it looks like ship to home should be faster. I did both, ship to home and pickup at store, I will go with whatever arrives first.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

bachelder
I plan to stick around
Are you able to ship to store and ship to home on the same number

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around

yes. 

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

bachelder
I plan to stick around

Ok just did that. Apparently position 51.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @bachelder

Yes you can. However you won't be able to get the store one. Reason why is because the ship to home order is a upgrade already. So the paperwork and confirmation has already been done.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around

@Meowmix   yes, I did confirmed with Roger's Customer care, I can cancel anytime before it get shipped, but if the device changed in my account or shipped then I have to stick with ship to home.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @gsbobby

Good to know that. Was told differently from the Office of the President couple weeks ago.

Also looking on the FAQ doesn't show anywhere you are able to cancel it. Just shows you will be charged the amount immediately on your next invoice or CC and ur plan will change immediately to the one u picked.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Sarajevo
I plan to stick around

@bachelder wrote:

I ordered ship to home as well hoping to get it sooner than pick up in store. I was given the initial text right after preorder and I should have been one of the first to preorder as I did it right when available. I have tried to follow up on any more updates but no one seems to know anything other than the order has been placed. I also find it frustrating that I cant find any status on myrogers page either. They should at least show me that I placed an order. Hopefully I hear something soon as I am away next week and would like to be around when it is shipped. I dont suppose anyone else received anymore info after they did the ship to home option?


Also preordered asap on launch day (128GB Panda XL) for ship to home. Got an email that day that basically just said "your upgrade has been processed", and then a text on Oct 18th saying "thanks for reserving, your phone and Home mini will be arriving as early as Nov 15" which is still prettttttyyyy vague. 

Honestly I think next time I'll do ship to store, or buy straight from Google, just so I have some visibility on the process. I assumed ship to home would be easier, and potentially faster, but it's just kind of been frustrating as there's zero transparency and isn't treated the same way at all. 

 

Oh well. Now I know for next time. 

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Mzer
I plan to stick around
100% agree.