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Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor

Hey guys!

Once again its the time of the year that Google announced their Pixel line up!!

1). Once Rogers has announce when they will add the Google Pixel 2 and Pixel 2 XL to the reservation list & the day comes, sign into your My Rogers account - My Device - Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want aka Pixel 2 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS)

Let's make this thread the only thread for the Pixel 2 and Pixel 2 XL please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley Happy

 

*Edited Labels*

459 REPLIES 459

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

jon_whitlock
I Plan to Stick Around

I was number 55 64GB black and I'm now in progress too

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @gsbobby

Ship to home you won't see anything until the IMEI number and new Balance on the account changes ( new Balance for the new phone). That will happen a day or two before hand.

It can take 1-3 business days for the reservations to store to ship out.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

madunne
I Plan to Stick Around

1-3 business days brings us to the 14th which means the stores will have them ready to go on the 15th. 

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

mustafa1
I've Been Here Awhile

I moved up but my status still says OPEN. Any idea of by when I can expect my XL 2?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I Plan to Stick Around

As @Meowmix mentioned after "in progress" It can take 1-3 business days for the reservations to store to ship out.

So if your status is "in progress" then i guess it will be  14th or 15th of Nov.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @mustafa1

There is no real answer to your question sadly. No one knows when it can ship out or change. Once Rogers receives more that's when we will know.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

mustafa1
I've Been Here Awhile

@Meowmix Thank you for your quick reply.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

francisgph
I'm Here A Lot

Will I need a new promo code if I have a corporate rebate when I will pick it up in store?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @francisgph

You may need it.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I Plan to Stick Around

Not shipped yet! I think now it will be on Monday Smiley Sad

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

ndy4eva
I Plan to Stick Around

I think I started with number 80 ish, and moved to 77, and then it changed to 1 last night.  The status is still staying "Open".  I was hoping to get "In-progress" or "Shipped" today.  I guess it will get shipped Monday or Tuesday now. I hope I can get it on 15th.

 

Does anyone know Rogers will provide trade-in credit for Pixel 2 XL?  They still have promo page with minimum $100 credit for any old phone with $25 value.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @ndy4eva

That trade in most likely will still be available however it may change at any time.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Lingfeng
I Plan to Stick Around

Do I still have the chance to get the extra 100 credit with a trade-in phone after I have ordered shipping-to-home pixel 2 xl online? it sounds a good deal

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Lingfeng

No unfortunately. Any trade in deal is only valid at a participating Rogers store. Any orders done over the phone or ship to home aren't included.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Lingfeng
I Plan to Stick Around

Thx for the reply. So can I cancel this one and submit a new store pick-up order to participate in this deal, if I dont mind to queue again?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I Plan to Stick Around
You can also check bestbuy they also do trade in discounts on any devices.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I Plan to Stick Around
It's shipped. Wow.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I Plan to Stick Around
Congratulations! Your Rogers reserved device has been shipped. Please check your email for shipping details.
Félicitations! L'appareil Rogers que vous avez réservé fut expédié. Pour les détails de livraison, prière de vérifier vos courriels.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @gsbobby

Yay!! Glad to hear your phone is shipped out!

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a Trusted Advisor
Hello @Lingfeng

If it's in OPEN status you can. However you can still do ship to home option even with the reservation there.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I Plan to Stick Around
Thanks @Meowmix you are best and great help.