10-04-2017 02:43 PM - last edited on 10-04-2017 03:01 PM by RogersMoin
Once again its the time of the year that Google announced their Pixel line up!!
1). Once Rogers has announce when they will add the Google Pixel 2 and Pixel 2 XL to the reservation list & the day comes, sign into your My Rogers account - My Device - Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want aka Pixel 2 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .
- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.
2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.
3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.
For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ
4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.
5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS)
Let's make this thread the only thread for the Pixel 2 and Pixel 2 XL please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley Happy
11-06-2017 10:14 AM
11-06-2017 10:24 AM
11-06-2017 10:26 AM
11-06-2017 11:59 AM
I think they can't sell you device before Nov 15th even if they have in stock.
11-06-2017 06:52 PM - edited 11-06-2017 06:53 PM
How can I check my pre-order status?
I pre-ordered it like 2 wks ago and chose it sent direct to my home. But now the only thing I see it my balance -887 CAD and nothing else. Anyway to see the status?
The waiting period is too long and my panda pixel 2 xl make me paranoia... Always have a dream that my order failed to pass out so I GOT NO PIXEL 2 XL at crying when everyone else is enjoying that .
11-06-2017 06:56 PM
11-06-2017 06:56 PM
I pre-ordered on 4th Oct 2 XL JB 64 GB, my balance never went to negative. There is no way to check pre-order status, they will email you once it's shipped. If you ask Rogers, they will say release date is 15th and they don;t have any info.
11-06-2017 06:58 PM
11-06-2017 10:31 PM
I`m having the exact same experience. Also pre-ordered on October 4th. I received the email confirmation right away, with no order number. Then on October 20th I received a text confirmation, but again with no more details. My balance still hasn`t changed so I`m hoping everything is in order. I wish there was a way to get more information or a status update, just to give me peace of mind that this isn`t getting screwed up.
11-06-2017 10:34 PM
11-06-2017 10:37 PM
11-06-2017 10:39 PM
11-06-2017 10:40 PM
11-08-2017 05:14 AM
Was wondering for the Pixel 2s, do they yet to support VoLTE (and if possible WiFi calling) or will there be an update about it?
11-08-2017 06:14 AM
11-08-2017 06:24 AM
Seems like for VoLTE it does, for WiFi calling.. there isn't any options. (I've even went ahead and did the google faq page for it, doesn't seem to support it yet)
11-08-2017 06:25 AM
11-08-2017 06:29 AM
I hope so @Meowmix, I usually have to get out of my building to get a LTE signal since it's usually 1 bar. (Which pretty much sucks since the signal strength here is meh)
11-08-2017 07:29 AM
Are we still set for the 15th as the release date? I keep seeing 4-6 week shipping times online for it, I have however ordered to the store and to my house (two 2XL's) just hoping next week will still be a go, as my 6p is dying a painful death
11-08-2017 07:42 AM
11-08-2017 07:49 AM