cancel
Showing results for 
Search instead for 
Did you mean: 

Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor

Hey guys!

Once again its the time of the year that Google announced their Pixel line up!!

1). Once Rogers has announce when they will add the Google Pixel 2 and Pixel 2 XL to the reservation list & the day comes, sign into your My Rogers account - My Device - Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want aka Pixel 2 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS)

Let's make this thread the only thread for the Pixel 2 and Pixel 2 XL please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley Happy

 

*Edited Labels*

459 REPLIES 459

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @madunne

No updates yet other then the original release date for the Pixel XL.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

trimaican
I plan to stick around
Yea it appears that BB site was on the misleading side. The November 5th date was not correct. I got a shipping notice Nov 4 but just the shipping label has been created. Essentially they put out a deadline for preorders but currently the launch date is the 15th in their system.

Because of this I've cancelled my Rogers preorder so it doesn't ship out and get more complicated. With some luck it will show up sooner, but for now I'm assuming it will be the 15th.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @trimaican

The shipping notices were sent out since the device was being shipped to the stores / mistake. BB always does this.

Sadly the true release date is Nov 15

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around

I think they can't sell you device before Nov 15th even if they have in stock.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Lingfeng
I plan to stick around

How can I check my pre-order status?

 

I pre-ordered it like 2 wks ago and chose it sent direct to my home. But now the only thing I see it my balance -887 CAD and nothing else. Anyway to see the status? 

 

The waiting period is too long and my panda pixel 2 xl make me paranoia... Always have a dream that my order failed to pass out so I GOT NO PIXEL 2 XL at crying when everyone else is enjoying that .

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @Lingfeng

Unfortunately you won't see a statue as i said on page 1 post 1. Ship to home orders only get a confirmation email when the pre order is done, then will see a update on their My Rogers account with a new IMEI number and new Balance on the account and the only email you will get is the shipment email.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around

I pre-ordered on 4th Oct 2 XL  JB 64 GB, my balance never went to negative. There is no way to check pre-order status, they will email you once it's shipped. If you ask Rogers, they will say release date is 15th and they don;t have any info. 

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @gsbobby

Exactly as said above. The - might be a accident or a heavy discount on their end.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

I`m having the exact same experience. Also pre-ordered on October 4th. I received the email confirmation right away, with no order number. Then on October 20th I received a text confirmation, but again with no more details. My balance still hasn`t changed so I`m hoping everything is in order. I wish there was a way to get more information or a status update, just to give me peace of mind that this isn`t getting screwed up.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @npisano

I can assure nothing is screwed up. Unfortunately ship to home orders are like this for all devices. So in the end the only way to see if the device is being sent out is via the my Rogers on the device page ( shows u the IMEI and device name) or a shipment email. Those will change a day before the launch or day before the ship them out.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around
Which arrives fast? Order to store or order to home?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @gsbobby

They both will arrive on time. However ship to home will just be sent to you via UPS and you are set.

With the store, it can be delivered but u have to wait to get a phone call that the store has it, go to the store and sign all the paperwork including waiting in line and such.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around
Thanks for info

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Naeng
I plan to stick around

Was wondering for the Pixel 2s, do they yet to support VoLTE (and if possible WiFi calling) or will there be an update about it?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @Naeng

I believe they support it.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Naeng
I plan to stick around

Hey @Meowmix

 

Seems like for VoLTE it does, for WiFi calling.. there isn't any options. (I've even went ahead and did the google faq page for it, doesn't seem to support it yet)

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @Naeng

Hmm seems them Rogers is pushing it until maybe the XL comes out and then supports it?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Naeng
I plan to stick around

I hope so @Meowmix, I usually have to get out of my building to get a LTE signal since it's usually 1 bar. (Which pretty much sucks since the signal strength here is meh)

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

jon_whitlock
I plan to stick around

Are we still set for the 15th as the release date? I keep seeing 4-6 week shipping times online for it, I have however ordered to the store and to my house (two 2XL's) just hoping next week will still be a go, as my 6p is dying a painful death

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @jon_whitlock

Those times are for someone that pre orders now. You should be getting it at launch or a say after defending on stock that Google sends them.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around

even if you pre-order today shipping time is 1-2 weeks.

https://imgur.com/a/5RpVX