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Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor

Hey guys!

Once again its the time of the year that Google announced their Pixel line up!!

1). Once Rogers has announce when they will add the Google Pixel 2 and Pixel 2 XL to the reservation list & the day comes, sign into your My Rogers account - My Device - Device Reservation. Click that & it will take you to the page. Once there you will need to pick which device you want aka Pixel 2 Black and what other colors they may release it on. You also need to pick the store you want it to go too. Just to make it clear, reservations are for current Rogers wireless customers which have contracts with them. Rogers will put up the Pre order list for people that want to pre order the phone which have no wireless accounts with Rogers. Also just too add below is the meaning of the statues .

- If your status is "OPEN", your reservation has been made and we are awaiting product from our supplier. At this time you can change your pick-up location, contact email address or cancel your reservation.
- If your status is "CANCELLED", your reservation has been cancelled and your reservation fee will be credited back to your account.
- If your status is "IN PROGRESS", we have begun the shipment process and you will not be able to edit or cancel your reservation any longer. The next email you will get will be the one that confirms shipment to the store you chose.
- If your status is "SHIPPED", your device has left our warehouse and is on its way to the store you chose. Keep in mind that you can NOT reserve a device via calling them. It can ONLY happen if the reservation system is down but they will to reserve it via online. Plus if you reserve it via phone, you will NOT see your status or know what number you are VS reserving it online.


2). Please keep in mind that if you pick a Rogers Authorized dealership, you may not be able to get the device soon after it ships. This has been the main issue with all the iPhone reservations & most of the other devices which have been on the reservation system. I would suggest you pick a Local Rogers store (Corporate Rogers store or Rogers Plus) to go to get it. When the Rogers warehouse sends it out, the Rogers stores will get them first. Some of the Rogers Authorized dealers have their own warehouse in which the devices will go to. After that there is no tracking until the device ships from that warehouse & goes to the store & they call you. You can also look for your FlexTab aka upgrade fee online via My Rogers or contact Rogers & they will let you know.


3). Also remember you are going to have to put down a $40 fee to reserve the device. Once it ships out, the $40 fee will be reversed back into your account. IF you want to cancel your reservation, that $40 will also be credit back to you. So either way you will get that $40 back. Also remember you may NOT be the first to get the phone if you have a high number or a low one. The Reservation system is made to have a device reserved for you as the stores will be sold out. If your reservation status still says “ OPEN” after launch & a store has a device in stock, you can still go in the store & get it. Then come back home & cancel the reservation online. If the status is “ IN PROGRESS” & you get a device via a store that have one for u, you have to wait until it ships out & then tell the store that u picked u do not want it. Do reemember the reservation number is CANADA - WIDE. This means if lets say you are #45 in line for the black one, you are #45 for that GB , color & model Canada wide. Also keep in mine you have to be the account holder in order to pick up the device at the store. No one else can. You can try adding a family member as Level on the account but some stores will decline it.


For frequently asked questions about the Rogers Reservation System, please click here Rogers Reservation FAQ


4) .For Corporate / Business customers. You guys will have a different line then regular customers do. This means you guys have a few different statutes then regular customers do. Also keep in mind for the past few years there has been issues / confuses about business customers getting the phones via the reservation. You guys will be getting them the day of launch or after depending on your status & what goes on.

5). They also started last year a pre ordering system done online being charged on your CC ( Credit card) imminently and having the device shipped to your home instead. Last year with the iPhone 7 / 7 Plus the ones that picked this way got it the day of launch or day after launch but only a few did. Not everyone. This way is a good way but sadly u do not see any status updates like u do with the reservation system and only get a confirmation email and a shipment email. ( some did not get any email until the unit got shipped with QMS or UPS)

Let's make this thread the only thread for the Pixel 2 and Pixel 2 XL please and if you guys have any questions, don't hesitate to ask me and I'll gladly be able to help!Smiley Happy

 

*Edited Labels*

459 REPLIES 459

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

trimaican
I plan to stick around
Ohhh gotcha

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @gsbobby

If the status shows IN PROGRESS then unfortunately it won't be able to cancel it. I did wrote that on page 1 as well.

If ur status shows OPEN u should be able to cancel the reservation.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around
Are you saying about Rogers or best buy?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @gsbobby

Rogers

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

christomitov
I plan to stick around

I'm confused about this still. Did you pay in full for the phone from best buy? I want the phone faster than the 15th but don't want want to sign a new contract or have a brick shipped to my house that I have to go activate.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around
In progress on best buy. On my Rogers pre-order where I choose ship to home, there is no way to check status. My new plan already started from that pre-order. But I don't have phone yet that they gonna ship on 15 Nov.
My second pre-order from best buy saying already shipped for same phone 5 days after I pre-order first.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @gsbobby

Then you can't cancel it. That's true for ship to home orders. The only way to cancel is to refuse the phone when UPS tries to deliver it and when it arrives back to the warehouse and Rogers receives it, call to cancel the account. That's the only way at this point.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around
But Rogers customer care told me:

As long as the cancellation of the order is done before the phone is shipped to you or the store, we can process the cancellation allowing you to go to the store. Mark

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @gsbobby

Hmm weird I haven't heard if that for pre orders for ship to home. Regular orders that can happen.

I would call in and speak to a manager and see what they say. Some reps do give incorrect information at times. So double check.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around

I did double check, I can cancel pre-order from rogers anytime before it ships to my home.

Rogers gave two options in pre-oder, first  reserve and pick up at store and second  to ship at home.

I selected option 2. They told me that, they can able to cancel the pre-order before it ships.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

QballDS
I plan to stick around

If Bestbuy has stock as of this week, any chance Rogers will start shipping out pre-orders this week as well?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Mzer
I plan to stick around
Yes pls hopefully!

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around

My bestbuy pre-order says: "Pre-Order Deposit for Rogers Google Pixel 2 XL 64GB"

They told me that i will get it on Nov 3rd. does that mean bestbuy will get early stock from rogers?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

christomitov
I plan to stick around

I checked the best buy page, it now says shipping as early as Nov 7.. I'll just wait for the rogers Nov 15th date. With all the screen issues being reported maybe a later batch is better...

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around

can you please share that(bestbuy) link?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

christomitov
I plan to stick around

Just click Proceed with Pre order and in your cart the item will say "Free delivery arrives as early as November 07, 2017."

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around

Please check this:

 

https://www.reddit.com/r/GooglePixel/comments/743u0b/madebygoogle_shipping_megathread_pixel_2_on_the...

 

anyone get rogers notification for this week delivery/release?

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Nothing yet. Still waiting.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around

yes, order status is still open 😞 , I really doubt that they will ship sooner. like always its confusing.

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

gsbobby
I plan to stick around

Re: Google Pixel 2 & Pixel 2 XL Reservation numbers / Questions!

Meowmix
I'm a trusted advisor
Hello @gsbobby

I can confirm they had 2 in stock when I just called in. However the rep said he couldn't sell them until the launch.